Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Aaron Huisman

Sheffield,TAS

Summary

Proven leader with extensive experience in retail and agricultural sectors, notably at Coles Liquor, where I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in inventory management and team leadership, my approach combines problem-solving with a positive attitude, driving notable improvements in service delivery and team performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Manager

Coles Liquor
09.2012 - 04.2024


  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Grain Handler

Graincorp
09.2021 - 12.2021
  • Improved workplace safety through regular equipment maintenance and adherence to industry standards.
  • Optimized workflow processes through constant evaluation and adjustment as needed.
  • Enhanced grain quality by implementing effective handling and storage techniques.
  • Operated specialized machinery for efficient grain processing, contributing to overall facility performance.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Cellar Hand

Kreglinger Estate
03.2021 - 06.2021
  • Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
  • Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
  • Contributed to the production of award-winning wines by assisting with blending, racking, and bottling procedures.
  • Enhanced wine quality by meticulously monitoring fermentation processes and adjusting temperatures accordingly.
  • Assisted in maintaining compliance with industry regulations, contributing to a safe and legally compliant work environment.
  • Facilitated smooth barrel transfers by operating forklifts safely and efficiently, minimizing product loss during transportation.
  • Provided exceptional customer service during winery tours, educating visitors on the winemaking process and enhancing brand loyalty.

Cellar Hand

Hope Estate
01.2021 - 04.2021
  • Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
  • Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
  • Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
  • Contributed to the production of award-winning wines by assisting with blending, racking, and bottling procedures.
  • Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.

Vineyard Worker

Highclare Estate
04.2020 - 11.2020
  • Kept vineyard facilities and equipment in good working order for ongoing operations.
  • Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
  • Took part in routine equipment maintenance and repair tasks, ensuring all machinery was kept in optimal working condition.
  • Adapted work processes during extreme weather events such as droughts or heatwaves to maintain overall vineyard health and productivity.
  • Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
  • Conducted thorough inspections of grapevines to identify potential issues, ensuring early intervention when necessary.
  • Assisted with maintenance and installation of irrigation equipment.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.

Farm Hand

Shima Wasabi
04.2020 - 05.2020
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.

Cellar Hand

Robert Oatley Wines
01.2020 - 04.2020
  • Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
  • Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
  • Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
  • Facilitated smooth barrel transfers by operating forklifts safely and efficiently, minimizing product loss during transportation.
  • Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.

Fine Wine Specialist

Vintage Cellars
09.2009 - 12.2012
  • Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
  • Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
  • Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
  • Improved overall store appearance by designing visually appealing merchandising displays that showcased high-quality wine offerings.
  • Enhanced employee knowledge and skills by conducting regular staff training sessions on topics such as international wine regions, winemaking processes, and food pairing techniques.
  • Attended industry trade shows regularly to stay up-to-date on emerging trends in the world of fine wine.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Set up wine tastings to bring in business and promote special offerings.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Function Manager

Axemans Hall of Fame
08.2009 - 10.2010
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Goodstone Group
09.2005 - 05.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.

Bottle Shop Attendant

Goodstone Group
02.2001 - 06.2005
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
  • Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.

Bar and Gaming Attendant

Goodstone Group
06.2000 - 08.2002
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

Farm Hand

Gunns Planes Hop Farm
12.1998 - 05.1999
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.

Education

Bachelor Of Fine Arts -

Utas
Hobart, TAS

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Training and mentoring
  • Cash Management
  • Store Merchandising
  • Inventory Management
  • Team leadership and coaching

Certification

Licensee and venue training

Graduate 'Coles liquor retail leadership'

Forklift licence (LF)

Confined space

Diploma of Hospitality

Small business winemaking

Viticulture diploma (Tafe S.A.)

RSA and licensee competency certificates


Timeline

Grain Handler

Graincorp
09.2021 - 12.2021

Cellar Hand

Kreglinger Estate
03.2021 - 06.2021

Cellar Hand

Hope Estate
01.2021 - 04.2021

Vineyard Worker

Highclare Estate
04.2020 - 11.2020

Farm Hand

Shima Wasabi
04.2020 - 05.2020

Cellar Hand

Robert Oatley Wines
01.2020 - 04.2020

Store Manager

Coles Liquor
09.2012 - 04.2024

Fine Wine Specialist

Vintage Cellars
09.2009 - 12.2012

Function Manager

Axemans Hall of Fame
08.2009 - 10.2010

Assistant Manager

Goodstone Group
09.2005 - 05.2009

Bottle Shop Attendant

Goodstone Group
02.2001 - 06.2005

Bar and Gaming Attendant

Goodstone Group
06.2000 - 08.2002

Farm Hand

Gunns Planes Hop Farm
12.1998 - 05.1999

Bachelor Of Fine Arts -

Utas

Similar Profiles

CREATE PROFILE
Aaron Huisman