Aaron-lea (Elli) Jobson
Arundel,QLD
Summary
Experienced all-rounder with a proven track record in retail, beauty, healthcare, and hospitality management. Sales and customer service professional with exceptional communication and negotiation skills. Committed to delivering outstanding customer service and leveraging extensive product knowledge to drive loyalty, retention, and revenue. Proficient in training, managing, coaching, and mentoring sales and customer service associates. Adept at effectively interacting with staff at all levels of the organisation and the public. Actively seeks opportunities for personal growth and contributing to team success. Offers strong administrative abilities, relationship-building skills, and problem-solving capabilities. Energetic sales representative renowned for prospect identification and lead conversion. Recognised for creativity and resourcefulness in consistently surpassing sales, revenue, and profit goals.
Overview
15
15
years of professional experience
Work History
Optical Dispenser/Administrative Assistant
Specsavers
06.2024 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analysers for patient testing.
- Training completed Level 2-3.
Duty Manager
ALH Group Dublin Docks Tavern
09.2023 - 06.2024
- Responsible for supporting the Venue Manager in successfully operating the business and managing venue operations on a day-to-day basis.
- Monitor and enforce hotel operations to enforce house rules, as well as house and state regulations.
- Enforce safety rules and report or remove safety hazards as well as underage, intoxicated or disruptive guests. Effectively communicating with security/staff and emergency services when needed.
Dispensary Technician/Pharmacy Assistant
Amcal Pharmacy/Terry White Chemmart (Rebranded)
01.2023 - 09.2023
- Supported the pharmacist through performance of clerical duties, efficiently and accurately dispensing prescriptions.
- Assisted with rebranding and retail operations.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
Retail Manager/Dispensary Technician
Priceline Pharmacy
01.2021 - 01.2023
- Managed the retail operations of the pharmacy store.
- Supported the pharmacist through performance of clerical duties, efficiently and accurately dispensing prescriptions.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Maintained accurate reporting, records and files necessary for proper management of the business.
Retail Manager/Dispensary Technician
Priceline Pharmacy
01.2015 - 01.2021
- Managed the retail operations of the pharmacy store.
- Supported the pharmacist through performance of clerical duties, efficiently and accurately dispensing prescriptions.
- Increased sales by implementing effective merchandising strategies and optimised store layouts.
- Maintained accurate reporting, records and files necessary for proper management of the business.
Duty Manager/Event Coordinator
Doncaster Hotel
01.2013 - 01.2015
- Responsible for supporting the Venue Manager in successfully operating the business and managing venue operations on a day-to-day basis.
- Coordinated events, managed gaming, food & beverage operations.
- Monitored and enforced hotel operations to enforce house rules as well as house and state regulations. Enforce safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests. Effectively communicating with security/staff and emergency services when needed.
Health & Beauty Sales Representative
Avon
01.2011 - 01.2014
- Sold health and beauty products as a representative for Avon.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Beauty Therapist
Ella Bache
01.2011 - 01.2013
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
Duty Manager/Event Coordinator
Brookvale Hotel
01.2010 - 01.2012
- Responsible for supporting the Venue Manager in successfully operating the business and managing venue operations on a day-to-day basis.
- Coordinated events, managed gaming, food & beverage operations.
- Monitor and enforce hotel operations to enforce house rules as well as house and state regulations. Enforce safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests. Effectively communicating with security/staff and emergency services when needed.
Duty Manager
Coles
01.2010 - 01.2011
- Managed the daily department retail operations of the Coles store.
Education
Level 2-3 - Optometry
Specsavers
SITHFAB021-RSA-Provide Responsible Service of Alcohol certificate - Hospitality
Clear To Work Queensland
2023
SITHGAM022-RCG/RSG-Provide Responsible Gambling Services certificate - Hospitality
Clear To Work Queensland
2023
SITSS00069-Food safety supervisor certificate - Hospitality
Clear To Work Queensland
2023
CLO-Customer Liaison Officer Certificate - Hospitality
Clear To Work Queensland
2023
Liquor Approved Manager-Queensland Liquor and gaming Licence - Hospitality
The Office of Liquor And Gaming (OLGR)
2023
HLTAID009 Provide CPR - Hospitality
St Johns Ambulance
2023
HLTAID010 Provide basic emergency life support - Hospitality
St Johns Ambulance
2023
HLTAID011 Provide First Aid - Hospitality
St Johns Ambulance
2023
SIRCIND002 - Support The Supply Pharmacy Medicine - Pharmacy
The Pharmacy Guild
2021
Diploma-Venues, Events, Business & Marketing - Hospitality Administration And Management
Martin College of Business, Tourism & Technology
2013
Diploma-Beauty Therapy & Make-Up Artistry - Beauty
The Australasian Beauty College of Hair, Beauty, Make-up & IPL
2011
Skills
- Ability to work under pressure and multitask in a fast paced, high-volume environment
- High attention to detail and aptitude for solving problems
- Sensitivity and understanding with caring for the community
- Patience and the ability to remain calm in stressful situations
- Demonstrated high level of communication, Interpersonal and organisational skills
- Sales, marketing & negotiation-understanding the customers, markets and operations
- Training, mentoring and leadership guidance
- Dedicated work ethics and a strong team player
- Product knowledge and experience with health services, technology and medical terminology
- Project management, stock & inventory control with pharmacy promotional campaigns
- Conducting regular reviews of business performance, promotion strategies and planograms
- Strong planning and organisational skills to lead, develop and manage a large multi-skilled team and multiple departments
- Operational experience to effectively assist the owners/operators to achieve financial and business targets
- Highly developed understanding and ability to deliver on guest expectations and experiences in line with workplace visions and goals
Timeline
Optical Dispenser/Administrative Assistant
Specsavers
06.2024 - Current
Duty Manager
ALH Group Dublin Docks Tavern
09.2023 - 06.2024
Dispensary Technician/Pharmacy Assistant
Amcal Pharmacy/Terry White Chemmart (Rebranded)
01.2023 - 09.2023
Retail Manager/Dispensary Technician
Priceline Pharmacy
01.2021 - 01.2023
Retail Manager/Dispensary Technician
Priceline Pharmacy
01.2015 - 01.2021
Duty Manager/Event Coordinator
Doncaster Hotel
01.2013 - 01.2015
Health & Beauty Sales Representative
Avon
01.2011 - 01.2014
Beauty Therapist
Ella Bache
01.2011 - 01.2013
Duty Manager/Event Coordinator
Brookvale Hotel
01.2010 - 01.2012
Duty Manager
Coles
01.2010 - 01.2011
SITHGAM022-RCG/RSG-Provide Responsible Gambling Services certificate - Hospitality
Clear To Work Queensland
CLO-Customer Liaison Officer Certificate - Hospitality
Clear To Work Queensland
Liquor Approved Manager-Queensland Liquor and gaming Licence - Hospitality
The Office of Liquor And Gaming (OLGR)
HLTAID009 Provide CPR - Hospitality
St Johns Ambulance
HLTAID010 Provide basic emergency life support - Hospitality
St Johns Ambulance
HLTAID011 Provide First Aid - Hospitality
St Johns Ambulance
Diploma-Venues, Events, Business & Marketing - Hospitality Administration And Management
Martin College of Business, Tourism & Technology
Diploma-Beauty Therapy & Make-Up Artistry - Beauty
The Australasian Beauty College of Hair, Beauty, Make-up & IPL
Level 2-3 - Optometry
Specsavers
SITHFAB021-RSA-Provide Responsible Service of Alcohol certificate - Hospitality
Clear To Work Queensland
SITSS00069-Food safety supervisor certificate - Hospitality
Clear To Work Queensland
SIRCIND002 - Support The Supply Pharmacy Medicine - Pharmacy
The Pharmacy Guild
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