Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Low

Aaron Low

Southbank,VIC

Summary

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 3 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skill. Certain customer facing sales work experience such as a fashion retailer, front-desk receptionist, sales associate,

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

YTI GARDEN HOTEL
01.2019 - Current
  • Operate basic software, email clients or suppliers with any negotiation or inquiries
  • Build good rapport with all guests and resolve any complaints/ issues quickly to maintain high-quality customer service
  • Clear Speech to provide good customer service
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Pos/ Billing System-ability to handle cash, credit/debit cards
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed over 50 customer calls per day
  • Established sales by 30% from December to March back in 2020 by closing a deal with local construction workers during covid time

Face to Face Fundraiser

The Wilderness Society
08.2021 - 12.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Engage with people at a variety of street, shopping centres, and event locations across Melbourne.
  • Target a customer and wave to him before he walks by.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Achieved a goal of $2500 AUD subscription in a day.

Sales Associate-Christmas Casual

Sneaker Boy DFO South Wharf
10.2020 - 02.2021
  • Approached browsing customers to initiate conversation in order to determine buying preferences
  • Quickly resolve customer issues and always provide analytical strategies or second options to customer
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Ensure products are presentable and clean
  • Offer each customer top-notch, personal service and very polite support to boost sales and customer satisfaction
  • Served customers and followed outlined steps of service.
  • Replenish and restock items as required, in addition to providing advice and recommending products to customers
  • Help team to increase sales by 25% during Christmas time

Retail Sales Associate

Ralph Lauren
07.2017 - 12.2018
  • Reviewing weekly sales as well as monitoring fashion market and customer activity
  • Building close relationship with customers/suppliers, dealing with any queries or complaints, and advising customers on their purchases
  • Consistency to achieve KPI
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Provided pricing information such as promotional products or new season products to customer
  • Functioned as backup in areas of sales, support, and services
  • Achieved sales goal of $6000 MYR in a day
  • Spoke to customers in native language to increase loyalty and establish relationships.

Social Media assistant

Facebook
10.2017 - 10.2018
  • Hands on end-to-end digital marketing activities including execution and analysis Support and implement influencer campaigns
  • Execute social media strategy across relevant platforms
  • Created engaging content to keep social media channels updated and on brand.
  • Developing and distribute marketing materials to support the sales function
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Live streaming to discuss or promoting product with audience
  • Conducted daily updates to social media profiles to boost company online presence.

Education

Bachelor of Arts - Fashion Merchandising

RMIT University
Brunswick, VIC
10.2022

Skills

  • Negotiation
  • A team player attitude
  • Customer Relations Management
  • Customer Service
  • Customer Complaint Resolution
  • Service recommendation
  • Commercial Awareness
  • Meeting Sales Goals
  • Good Memory to remember customer name
  • POS System Operations
  • Product knowledge/ IT skills (adobe illustration, photo shop, etc)

Timeline

Face to Face Fundraiser

The Wilderness Society
08.2021 - 12.2021

Sales Associate-Christmas Casual

Sneaker Boy DFO South Wharf
10.2020 - 02.2021

Front Desk Receptionist

YTI GARDEN HOTEL
01.2019 - Current

Social Media assistant

Facebook
10.2017 - 10.2018

Retail Sales Associate

Ralph Lauren
07.2017 - 12.2018

Bachelor of Arts - Fashion Merchandising

RMIT University

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Aaron Low