Aaron Ma
Summary
Motivated and experienced individual with a strong background in customer service, eager to contribute to your team. Excels in building rapport with diverse individuals, problem-solving, and quickly acquiring new skills. Demonstrates the ability to maintain a positive attitude in any customer situation, coupled with expertise in cash management, working under pressure, and effective communication. Highly interested in pursuing additional training courses that align with career goals to ensure top-notch employability.
Overview
6
6
years of professional experience
Work History
Salesperson
Sydney Tools
07.2024 - 03.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Blackjack and Minor Poker Games Dealer
Crown Melbourne
02.2020 - 08.2024
- Worked flexible hours (night, weekend, and holiday shifts).
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Player Welfare Team Member
Crown Melbourne
02.2020 - 08.2024
- Ensure the safety of guests by encouraging breaks every three hours.
- Providing guests information on safe gambling.
- Informing guests of all relevant gaming information to ensure integrity and care is upheld and creating a safe atmosphere.
Forklift Operator
Flavour Makers
05.2021 - 12.2022
- Loading and unloading materials from trucks.
- Moving pallet-packed material around the site.
- Wrapping stocks onto the pallets.
- Ensuring cartons are placed on pellet correctly and safely.
- Performing equipment checks and basic maintenance.
- Checking stock and relocating to the correct location.
Customer Service and Cashier
Woolworths
12.2018 - 05.2021
- Use POS system and handle cash effectively.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and increase sales.
- Collect trollies around the store.
- Assisted customers by answering questions and fulfilling requests.
- Prepare online orders for customers to collect.
- Filling stocks and doing stock take.
Education
Associate Degree - Business
RMIT University
01.2022
Year 7 – 12 - undefined
Wellington Secondary College
01.2018
Skills
- Confident, punctual, and organized
- Excellent time and communication skills
- Great customer service
- Fast learner
- Able to adapt to volatile environments
- Able to work individually and in a team
- Eager to learn new things
- Excellent problem-solving skills and attitude
- Motivated to meet and surpass expectations
Languages
English
Cantonese
Mandarin
Timeline
Salesperson
Sydney Tools
07.2024 - 03.2025
Forklift Operator
Flavour Makers
05.2021 - 12.2022
Player Welfare Team Member
Crown Melbourne
02.2020 - 08.2024
Blackjack and Minor Poker Games Dealer
Crown Melbourne
02.2020 - 08.2024
Customer Service and Cashier
Woolworths
12.2018 - 05.2021
Year 7 – 12 - undefined
Wellington Secondary College
Associate Degree - Business
RMIT University
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