Aaron Macalalad
Kellyville Ridge,NSW
Summary
Experienced sales professional seeking an Inbound Sales position where I can offer my relevant education and experience to contribute to the success of the team and organisation. Dedicated to delivering outstanding customer service by building strong rapport and providing genuine consideration and support in line with company values. Adept in maintaining superior product/service knowledge, effective communication, and achieving targets proving success in current and previous roles.
Overview
3
3
years of professional experience
Work History
Revenue Operations Coordinator
Hipages Group
Sydney, NSW
12.2023 - Current
- Coordinated daily operations activities and assigned tasks to staff members.
- Evaluated and improved existing operational systems and procedures.
- Developed strategies for streamlining workflow processes.
- Maintained accurate records of all operational activities.
- Managed communications between departments to ensure efficient operations.
- Provided technical support for internal software applications.
- Conducted training sessions for new employees on operational procedures.
- Created documentation outlining operating instructions for staff members.
- Coordinated and planned strategic solutions in sales and service initiatives.
Sales Graduate
Hipages Group
Sydney, NSW
05.2022 - 11.2023
- Successfully completed 18 month program involving rotation across the entire Sales Department; New Business (Inbound/Outbound/Business Development), Customer Solutions (Account Management experience handling a portfolio of 250 accounts), and Sales Operations teams.
- Consistently met and exceeded key sales KPIs (averaged 3 hours daily talk time, 80+ daily calls, 120 units sold monthly)
- Utilised CRM software tools to track leads, manage accounts, and document conversations.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Developed pricing proposals tailored to individual client requirements.
- Fostered relationships with customers to expand customer base and retain business.
- Developed customised sales techniques to successfully sell and upsell services to new and existing clients.
Retail Sales Assistant
Champion
Homebush, NSW
03.2021 - 12.2021
- Engaged with hundreds of customers daily, addressed a wide range of enquiries and provided knowledgeable product solutions/suggestions to customers.
- Tracked industry trends and actively reviewed new store merchandise to strengthen product and service knowledge.
- Effectively used cross-selling and up-selling sales techniques to encourage purchase and push sales.
- Used effective communication both face-to-face and over the phone to provide store, products and services information in a timely and professional manner.
- Built and maintained relationships with peers and upper management to drive team success and consistently performed to achieve targets.
Retail Sales Assistant
Uniqlo
Sydney, NSW
2019 - 2021
- Achieved six-figure sales targets and often provided strategic ideas during team meetings in order to meet KPI's and boost the number of sales.
- Kept on top of understanding new product items, promotions and sale offers to ensure that I had up-to- date product knowledge.
- Introduced over a thousand customers to signing up through the UNIQLO membership app throughout the duration of my employment.
- Provided exceptional service at the fitting room and tills, often having to work under pressure and exercising good time-management due to the busy nature of these areas - particularly during Boxing Day.
Event Management
Freelance
Sydney, NSW
2019 - Current
- Event marketing and developed content material used for advertising on social media.
- Targeted 18-30 year old audience and identified appropriate marketing channels through an IMC approach resulting in over 200 event attendees and gaining over 400 followers on the brand's Facebook and Instagram pages.
- Managed social media platforms and utilised metrics to increase engagement and ad performance.
- Provide detailed event planning including scheduling, event layout and handling logistics.
- Liaise and manage stakeholders to ensure full understanding of their requirements.
Education
Bachelor of Business: Marketing -
University of Technology Sydney
Ultimo2021
Skills
- Excellent verbal & written communication skills
- Strong Salesforce CRM knowledge
- Business Development
- Account Management
- Goal-oriented / KPI's
- Customer- and service- oriented
- Product and service knowledge
- Sales Pipeline Management
References
Available upon request
Timeline
Revenue Operations Coordinator
Hipages Group
12.2023 - Current
Sales Graduate
Hipages Group
05.2022 - 11.2023
Retail Sales Assistant
Champion
03.2021 - 12.2021
Retail Sales Assistant
Uniqlo
2019 - 2021
Event Management
Freelance
2019 - Current
Bachelor of Business: Marketing -
University of Technology Sydney
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