Aaron McIndoe
Walla Walla
Summary
Dynamic Branch Manager at PFD Foodservices with a proven track record in operational management and team leadership. Expert in inventory control and customer engagement, driving branch profitability through effective communication and relationship building. Successfully implemented safety protocols and enhanced employee performance, fostering a culture of excellence and compliance.
Overview
30
30
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
Branch Manager
PFD Foodservices
Albury
10.1995 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff schedules and facilitated training for new employees.
- Coordinated inventory management and maintained stock levels efficiently.
- Collaborated with sales teams to optimize customer service strategies.
- Implemented safety protocols to enhance workplace safety standards.
- Developed strong relationships with vendors to streamline supply chain processes.
- Led team meetings to communicate goals and drive employee engagement.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Created reports summarizing operational performance metrics for senior management review.
Education
Certificate IV - Leadership & Management
LMA
02.2022 - 11.2022
Certificate IV - Transport & Distribution (Warehousing & Storage)
Competency Based Trainers
10.2003 - 11.2003
North Albury High
Skills
- Operational management
- Staff managemnet, rostering & training
- Customer engagement
- Inventory control
- Time management
- Compliance management
- Vendor relations
- Performance evaluation
- Problem solving
- Team leadership
- Effective communication
- Conflict resolution
- Risk mitigation
- Excellent work ethic
- Interviewing and hiring
- Relationship building and management
- Key performance indicators
- Shift scheduling
- Excellent communication skills
- Coaching and mentoring
- Staff supervision
- Customer service
Certification
- Public Passenger bus licence
- MR Truck Licence
- Forklift Licence
- NHPC
- WWCC
- 1st Aid & CPR - Workplace
Timeline
Certificate IV - Leadership & Management
LMA
02.2022 - 11.2022
Certificate IV - Transport & Distribution (Warehousing & Storage)
Competency Based Trainers
10.2003 - 11.2003
Branch Manager
PFD Foodservices
10.1995 - Current
North Albury High