Aaron Mills
Brisbane,QLD
Summary
An excellent team member. An organised and dependable employee who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Fleet Service Manager
Indigenous Business Australia
07.2015 - Current
- Effectively managed the maintenance of leasing fleet of assets
- Ensured assets were maintained as required throughout their leasing terms
- Ensured all assets had current registration and insurance coverage as required
- Negotiated servicing costs with service providers for maintained leases
- Processed invoices for payment of maintenance services & registration renewals
- Managed the sale of returned assets including preparation of payout quotes
- Assisted with monthly lease charges
- Ensured high quality levels of customer service both internally & externally
- Developed strong, effective relationships with leasing clients, wholesale buyers, service providers and internal stakeholders across all programs
Assistant Service Manager
Torque Toyota
07.2014 - 07.2015
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained effective customer service by responding to service requests quickly to increase overall sales
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained service advisors on providing and maintaining effective customer service standards including efficiency and conflict resolution.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Manager
Norris Group - Redcliffe Mitsubishi & Suzuki
08.2013 - 07.2014
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Set and administered department budgets for expenditures, materials and labor.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Hired and trained employees to improve efficiency of department and cultivate a productive work atmosphere & culture.
Service Advisor
Torque Toyota
12.2006 - 08.2013
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence and provided effective resolutions.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Delivered excellent customer service, resulting in consistently achieving 95% customer satisfaction ratings for 5 years straight including receiving recognition awards from Manufacturer.
Education
High School Diploma -
Clontarf Beach State High School
Clontarf, QLD11.1990
Skills
- Customer Satisfaction
- Service Provider Communication
- Records Accuracy
- Process Monitoring
- Job Prioritisation
- Dependable and Consistent
- Operations Control
- Scheduled Maintenance
Accomplishments
- Toyota Service - Outstanding Achievement Award (2010-2014)
- Captain of Australia & Queensland Indoor Cricket Teams (1999-2003)
- Moreton Bay Sportsperson of the Year Award (1999)
- School Captain (1990)
Timeline
Fleet Service Manager
Indigenous Business Australia
07.2015 - Current
Assistant Service Manager
Torque Toyota
07.2014 - 07.2015
Service Manager
Norris Group - Redcliffe Mitsubishi & Suzuki
08.2013 - 07.2014
Service Advisor
Torque Toyota
12.2006 - 08.2013
High School Diploma -
Clontarf Beach State High School
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