Aaron Niebuhr
Ipswich,QLD
Summary
Customer service professional specializing in customer satisfaction and organizational success. Proficient in CRM systems with strong active listening and multitasking abilities. Experienced in establishing rapport with clients and nurturing positive relationships. Proven track record of enhancing customer experiences through effective teamwork and results-driven strategies.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Shuttle Bus Driver
Emerald Queen Hotel & Casinos
Tacoma, USA
09.2025 - 06.2026
- Transported guests safely between hotel and casino locations.
- Transported patrons from designated stops to the casino while adhering to traffic laws.
- Conducted pre-trip inspections for vehicle safety compliance.
- Monitored traffic conditions to optimize travel routes and minimize delays.
- Ensured cleanliness and organization of shuttle bus interiors for enhanced passenger comfort.
- Communicated schedule updates to guests and staff effectively.
- Provided excellent customer service, building positive rapport with patrons and enhancing their travel experience.
Customer Service Representative
Express Storage
Puyallup, USA
12.2021 - 07.2025
- Responded to customer inquiries via phone and email, ensuring prompt support.
- Executed daily operations and resolved customer issues across multiple channels, ensuring seamless service delivery and customer satisfaction.
- Assisted customers in selecting storage units and finalizing rental agreements.
- Promoted company products and services by facilitating rentals of storage rooms, moving trucks, and trailers, enhancing customer access to essential resources.
- Provided detailed information on service pricing and current promotions.
- Sold boxes and packing supplies to enhance customer experience.
- Oversaw collection activities to ensure timely payments and maintain account accuracy. and maintained accurate inventory records to support operational efficiency and meet customer needs.
- Conducted surveillance investigations to monitor store activities and ensure security. investigations to uphold store security and safety standards.
Gate/Vehicle Check In and Out
DAA SEATTLE
Auburn, USA
05.2019 - 10.2021
- Checked vehicles in and out of inventory, ensuring precise documentation and filing of records.
- Oversaw vehicle entry and exit at secured facility to ensure security and tracking.
- Monitored entrances and exits to prevent unauthorized access and ensure safety of facility.
- Assisted with traffic control to facilitate smooth vehicle flow during busy periods.
- Delivered exceptional customer service by accurately identifying vehicles and processing gate passes using AS400.
- Enhanced customer satisfaction by resolving issues promptly and providing friendly service.
- Provided attention to customers during face-to-face interactions and phone conversations.
- Answered questions from visitors regarding directions and other inquiries about the facility.
- Executed daily responsibilities with attention to detail, ensuring smooth operations and accurate documentation.
- Ensured cleanliness and organization of gate area for efficient operations.
- Adhered to all safety regulations and procedures established by company policies.
- Photographed vehicles to maintain accurate visual records for inventory management.
- Collaborated with diverse coworkers to successfully address product-related issues and achieve common goals.
- Worked closely with cross-functional teams to ensure timely project completion and meet deadlines.
- Remained vigilant and alert throughout shifts to ensure safety and security.
Main Cashier
BJs Bingo
Fife, USA
12.2016 - 02.2019
- Executed sales transactions accurately at the register.
- Provided primary support for cashier inquiries, resolving issues to improve customer satisfaction.
- Delivered resources to cashiers and clerks, enhancing service delivery.
- Issued player products to enhance customer service.
- Managed inventory levels to maintain stock availability, ensuring seamless operations.
- Configured computer systems for session setup, including jackpot updates.
Dual Rate Bingo Supervisor/Clerk
Swinomish Casino and Lodge
Anacortes, USA
10.2011 - 09.2016
- Handled various clerk responsibilities to facilitate smooth operations. including sales admissions, calling bingo, and verifying winners.
- Supervised team members to uphold company policies and regulations.
- Monitored employee performance to encourage motivation and enhance productivity.
- Ensured guest needs were met to create a pleasant experience.
- Answered guest inquiries and provided assistance to enhance satisfaction.
- Prepared for upcoming sessions to ensure readiness and efficiency.
- Coordinated inventory management to ensure optimal stock availability. and stock levels to optimize operations.
- Maintained documentation of completed work and presented reports to management.
Valet and Transportation Attendant
Swinomish Casino and Lodge
Anacortes, USA
08.2006 - 10.2011
- Greeted guests warmly, addressing inquiries about property and surrounding areas.
- Executed car door openings, ticketing, and damage inspections to ensure vehicle security and guest satisfaction.
- Safely drove and parked vehicles, securing them in valet lot.
- Coordinated community pickups by promptly answering phone calls and scheduling using casino van.
- Delivered exceptional customer service, demonstrating commitment to role.
- Earned MVP award recognizing outstanding contributions to team success. for outstanding performance.
- Applied communication, road safety, time management, and problem-solving skills to enhance service delivery.
Cashier
Walmart
Mount Vernon, USA
03.2004 - 06.2006
- Accurately processed transactions and managed currency exchanges efficiently.
- Ensured quick guest service, maintaining a streamlined checkout process.
- Utilized strong mathematical skills for precise transaction handling.
- Greeted guests and inquired about shopping experience, improving guest engagement.
- Expressed gratitude to guests for their patronage, fostering a welcoming atmosphere.
- Communicated with guests and team members to resolve issues, enhancing overall customer satisfaction.
- Assisted departments during slow periods by organizing and restocking items, ensuring store readiness.
- Applied time management skills to balance multiple responsibilities effectively.
Education
HS diploma - High school diploma or GED
Bothell high school
Bothell, WA01-1998
Skills
- Supervising experience
- Team collaboration
- Route planning
- Client assistance
- Client relations
- Office suite
- Organizational skills
- POS
- Guest services
- Safety checks
- Safety compliance
- Route optimization
- Customer relationship management
- Inventory management
- Safety management
- Sales
- Traffic monitoring
- Technical proficiency
- Passenger assistance
- Upselling
- Customer outreach
- Conflict resolution
- Time management
- Data input
- Cash management
- Excel proficiency
- Leadership
- Computer literacy
- Communication skills
- Account management
- Shuttle operation
- Operating system
- Inventory control
- Word processing
Certification
Driver's License
Awards
MVP, 03/01/11, Award to recognize the employees who demonstrate the values and attitudes Swinomish encourages in their employees service standards.
Languages
- English
Personal Information
Work Permit: Authorized to work in Australia Visa 482
Timeline
Shuttle Bus Driver
Emerald Queen Hotel & Casinos
09.2025 - 06.2026
Customer Service Representative
Express Storage
12.2021 - 07.2025
Gate/Vehicle Check In and Out
DAA SEATTLE
05.2019 - 10.2021
Main Cashier
BJs Bingo
12.2016 - 02.2019
Dual Rate Bingo Supervisor/Clerk
Swinomish Casino and Lodge
10.2011 - 09.2016
Valet and Transportation Attendant
Swinomish Casino and Lodge
08.2006 - 10.2011
Cashier
Walmart
03.2004 - 06.2006
HS diploma - High school diploma or GED
Bothell high school