Aaron Pantis
Werribee,VIC
Summary
I see myself as a dedicated, reliable, and passionate employee, with a strong work ethic. I possess superb decision-making and communication skills, thrive under pressure, and offer a strong blend of technical skill and creative aptitude, allowing me to carry out safe and effective work independently, or flourishing in a team environment. I strongly pride myself on my attention to detail, my punctuality, and I am always eager to learn more while continuing to improve as an individual, as well as within a team. My vast experience has allowed me to grow into a self-motivated & driven employee, continuously focused on being the best I can, so that I can offer a positive contribution within my team.
Overview
14
14
years of professional experience
Work History
Service technician
The Oven Repair Man
11.2020 - Current
- Install and test products to make sure appliances and equipment work correctly
- Adhere to safety regulations and industry standards
- Follow installation and operation manuals
- Respond to service requests and repair products
- Use diagnostic tools to determine repair plans
- Teach and instruct customers how to use their products correctly
- Escalate issues to managers promptly
- Knowledge on how to use the necessary tools and equipment
- Write service reports after every appointment
- Collaborate with managers, manufacturers, and other service technicians
- Follow all company policies and procedures.
Sales representative
Agnews Pty Ltd
04.2015 - 12.2019
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers.
Plumber
Vault Plumbing Pty Ltd.
01.2011 - 01.2014
- Effectively identifying hazards
- Correctly completing SWMS and JSA documentation
- Ensuring a safe work environment
- Installing pipes and plumbing fixtures in a home or business
- Maintaining systems that provide water and gas and remove waste from homes and businesses
- Selecting the materials to install in a plumbing system
- Reviewing building blueprints to determine what’s needed to install a plumbing system
- Inspecting and operating equipment to troubleshoot plumbing systems
- Testing pipe systems
- Repairing system leaks
- Clearing obstructions from drains and plumbing systems
- Troubleshooting plumbing problems and determining how to fix these issues
- Preparing a budget to cover plumbing supplies and equipment
- Estimating costs of plumbing installments and repairs
- Offering recommendations to customers.
Education
Certificate III in Plumbing & Construction -
VICTORIA UNIVERSITY (Sunshine Campus)
Sunshine, VICRestricted Electrical License Training (REL) -
FRONTIER INSTITUTE OF TECHNOLOGY
Melbourne, VICCompleted Year 12 -
BAYSIDE SECONDARY COLLEGE
Altona, VICSkills
- Excellent communication and people skills
- Work well in a team environment as well as independently
- Strong work ethic & values
- Exceptional planning, organisation and problem-solving skills
- Innovative and will take initiative
- Dedicated and punctual
- Construction Industry white card
- Advocate for OH&S values
- Current Manual Driver’s license
Additional Qualifications
- Restricted Electrical License Exam (also with ESV)
- MASTER PLUMBERS-2022
- Advanced gas servicing Type A
- Advanced Gas conversion Type A
References
- Tom Calleja, 0403 112 885
- Rhys Morgan, 0431 985 388
Timeline
Service technician
The Oven Repair Man
11.2020 - Current
Sales representative
Agnews Pty Ltd
04.2015 - 12.2019
Plumber
Vault Plumbing Pty Ltd.
01.2011 - 01.2014
Certificate III in Plumbing & Construction -
VICTORIA UNIVERSITY (Sunshine Campus)
Restricted Electrical License Training (REL) -
FRONTIER INSTITUTE OF TECHNOLOGY
Completed Year 12 -
BAYSIDE SECONDARY COLLEGE