Aaron Patriarca
Ballajura,Australia
Summary
Focused and capable worker with strong organizational and time management skills. Dedicated to ensuring safety while working and meeting deadlines. Adaptable to a variety of environments and roles withing the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Supervisor
BCF
10.2020 - 02.2023
- Accepting and making between 10 and 30 phone calls a day regarding general inquiries, customer complains, online orders and customer care.
- Resolving customer complaints, ensuring positive customer experience regardless of situation.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained and oriented associates to maximize team performance.
- Greeted and approached browsing customers to initiate conversation and determine buying preference.
- Responsible for opening and closing procedures.
- Online picking, packing and freight booking of between 30 and 100 online orders a day.
Retail Assistant
Woolworths Group
10.2017 - 02.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Regularly used PA system to call meetings.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked nightfill to replenish stock at a fast pace to reach company goals.
- Worked in the specials team to merchandise the weeks promotional items.
General Laborer
City Spray Smash Repairs
03.2016 - 04.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Performed general housekeeping and cleaning tasks.
- Detailed customers cars.
Education
Bachelor of Science - Animal Health
Murdoch University
Perth, WA12.2024
Skills
- Delegation and Supervision
- Inbound Phone Call Management
- Customer Communication
- Logging Call Information
- Providing Customer Support
- Customer Retention Strategies
- Sales and Upselling
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Problem-Solving Skills
- POS Systems
- Payment Processing
Certification
Certificate II in Coaching
Additional Information
Volunteer work 2014:
People Who Care
Anglicare Op shop
Timeline
Retail Supervisor
BCF
10.2020 - 02.2023
Retail Assistant
Woolworths Group
10.2017 - 02.2021
General Laborer
City Spray Smash Repairs
03.2016 - 04.2017
Bachelor of Science - Animal Health
Murdoch University
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