Senior Sales Specialist
Total Tools
07.2024 - Current
- Implemented effective time management skills to balance client relationship-building activities with administrative tasks such as reporting and forecasting.
- Conducted market research to identify emerging trends and uncover new areas for growth potential.
- Achieved consistent sales growth by staying current on industry developments and adjusting strategies accordingly.
- Spearheaded initiatives to streamline internal communication channels within the sales team, improving overall productivity.
- Mentored junior sales staff, sharing best practices for lead generation, prospecting, and closing techniques.
- Developed strong rapport with clients, resulting in increased repeat business and referrals.
- Exceeded quarterly sales targets through effective territory management and relationship building.
- Provided valuable feedback on product development based on firsthand experience working closely with customers'' needs.
- Increased sales revenue by developing and implementing strategic sales plans and maintaining key client relationships.
- Streamlined sales processes and improved efficiency by utilizing CRM tools and data analytics.
- Championed continuous improvement within the sales organization, fostering a culture of learning and growth.
- Expanded customer base by identifying new business opportunities and conducting targeted prospecting efforts.
- Forged strategic partnerships with complementary businesses, expanding market reach and driving additional revenue streams.
- Established credibility as a trusted advisor, providing expert product knowledge and industry insights to clients.
- Led contract negotiations, securing favorable terms that maximized profitability while mitigating risk.
- Collaborated with cross-functional teams to develop customized solutions for key accounts, enhancing customer satisfaction.
- Negotiated and closed complex deals, ensuring alignment with both company objectives and client needs.
- Drove customer retention by addressing concerns promptly, delivering exceptional service throughout the entire sales process.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
