Excellent communication skills, able to impart verbal and written information in a clear and concise manner. Sophisticated interpersonal skills, ability to relate, establish effective rapport and win respect from people at all levels. Outstanding organization and time management skills, complemented by the ability to prioritize and manage multiple duties under pressure with courtesy and tact. Ability and willingness to assist and motivate others to achieve their potential. Determined and persistent, with a strong work ethic. Have always undertaken highly challenging work within an industry that expects the best, both physically and mentally. As the role demands, I work effectively under pressure and in the often adverse and unusual conditions. A firm believer in professionalism and loyalty and expect nothing but the same from the people I work with and have lead. Effective communication and diplomacy is of key importance in various roles that I undertake. My standards are high with regards to personal appearance and physical fitness. As expected, I always represent and serve my clients in the most professional and appropriate way.
I have been employed as part of the Public Space Team with Brisbane City Council since June 2023.
Primary Responsibilities:
I have acted in the Operations Centre Supervisor (OCS) position from January 2016. In this role, I am responsible for the supervision and management of the Operations Centre and the daily operations.
Primary responsibilities:
· Supervision and support of EMDs in call taking and dispatch in line with Standard Operating Procedures
· Supervise and support efficient and effective deployment of operational resources to meet community demand
· Lead and manage staff in emergency management for disasters, major incidents, and mass gatherings in consultation with the Director and State headquarters
· Monitor Patient Transport services, aero-medical coordination, and clinical coordination
· Supervision and management of communications systems use and ancillary equipment to meet QAS operational service delivery needs
· Accurately prepare detailed routine and specific reports for the Director and management team
· Staff performance management and contribution to professional development of EMDs in collaboration with Professional Development Officers, Quality Assurance, and other management
· Supporting staff in their work as well as personal matters to encourage safe, productive, and positive workplace environment
· Promotion of teamwork and provision of quality service to meet the expectations of the business
I have been employed as an Emergency Medical Dispatcher with the Queensland Ambulance Service since January 2013. During this time period, I gained merit and act in a supervisory role, have experience working in Patient Transport Services (PTS) and Frontline Services Group (FSG).
Primary Responsibilities:
· Receiving requests for service from the public (via 000 & non urgent line), QHealth, allied health services and other agencies
· Processing requests for service professionally and promptly including delivery of pre arrival instructions inclusive of first aid as required
· Answering calls and emails in a timely and professional manner
· Operation of communication systems and ancillary equipment in accordance with procedures
· Ensuring provision of all relevant information to the appropriate sources with adherence to policies regarding privacy
· Staff training and supervision
· Regular participation in additional training and skill development
· Liaising with other stakeholders and allied services such as QPS, QFES, Energex, WH&S, Media, Management
· Liaising with appropriate management and colleagues to ensure efficient and appropriate resource deployment
· Accurate completion of internal reports for the management team
· Data input into system (CAD) for pagers, vehicles, officers, mapping, MDT's and phones with a high level of accuracy
· Organising repairs and provision of access for staff to systems
· Processing request for service on IT equipment including radios, phones, pagers, iPads and other operational equipment
· Completion of documentation such as meal management, records of education, and dot point briefs
· Monitor, evaluate, review and report on training and education programs for staff
· Promotion of teamwork and provision of high-quality service to the community
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
I served with the Queensland Police Service (QPS) since 18th June 2009. Throughout my service I undertook the role of a general duties police officer and plain clothes officer attached to the Tactical Crime Squad. I was an Operational Skills and Tactic Officer / trainer as well as a District Firearms Training Officer. Throughout these roles I was required to engage in operational policing with the community at large.
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I served with the Queensland Corrective Services since 29th January 2008. Throughout my service I undertook the role Custodial Correctional Officer attached to the Townsville Men's Prison.
Primary Responsibilities:
Starting with a small metal roof plumbing business established in North Queensland, I progressed through the trade skills required.
Primary Responsibilities:
I served as a Security Consultant for Global Risk and Crisis Management Group from February 2005 to February 2008.
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I served with the Australian Defence Force (Army) within the Australian Regiment (Infantry) from January 2001 to February 2005. Throughout my years I served as an infantry soldier, a Unit Physical Training Instructor, and Combat Unit Medic.
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