Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Sattler

Robina

Summary

Dynamic Customer Service Team Manager with a proven track record at Woolworths Group, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and coaching, achieving improved first-call resolution rates. Committed to fostering a positive work environment.

Results-oriented [Job Title] possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with [Number] years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.

Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

23
23
years of professional experience

Work History

Customer Service Team Manager

Woolworths Group
11.2023 - Current
  • Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
  • Enhanced communication skills within the team through training sessions and role-playing exercises.
  • Collaborated with other departments to resolve complex customer issues effectively and efficiently.
  • Implemented knowledge-sharing initiatives among the team members that resulted in faster problem resolution times.
  • Conducted regular performance evaluations, providing constructive feedback to drive professional growth within the team.
  • Promoted a positive work environment by recognizing outstanding staff achievements regularly.
  • Improved customer satisfaction ratings by addressing concerns promptly and providing effective solutions.
  • Analyzed customer feedback data to identify areas for improvement, implementing changes accordingly.
  • Increased first-call resolution rates, streamlining processes to address customer issues quickly.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service Team Manager

Woolworths Group
11.2020 - 11.2023

Same As Above.


Customer Service Team Manager

Woolworths Group
11.2017 - 11.2020

Same as Above.

Inventory Team Leader

Woolworths Group
01.2017 - 11.2017
  • Maintained compliance with industry regulations and company policies regarding inventory management procedures to reduce potential risks or penalties associated with non-compliance issues.
  • Reduced stock shortages with proactive monitoring of inventory levels and timely reordering.
  • Increased employee retention within the team by fostering a positive work environment through effective leadership and clear communication of expectations.
  • Collaborated with other departments to address supply chain challenges, ensuring seamless communication between teams.
  • Reduced product damage rates with proper handling techniques and adherence to safety protocols.
  • Ensured accurate record-keeping by maintaining up-to-date documentation on inventory transactions and movements.
  • Completed physical inventory counts each day.

Bakery Team Manager

Woolworths Group
09.2015 - 01.2017
  • Assisted in budget planning by analyzing sales trends, forecasting demand, and managing labor costs effectively.
  • Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
  • Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
  • Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
  • Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
  • Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
  • Fostered a positive work culture among staff members through open communication and recognition of achievements.
  • Managed time-sensitive orders efficiently by prioritizing tasks according to deadlines while maintaining product quality standards.
  • Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Packaged finished products for sale.
  • Managed display cases to verify freshness and attractiveness of products.

Fresh Inventory Manager

Woolworths Group
08.2014 - 09.2015
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting daily audits and implementing efficient tracking systems.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.

Full Time Team Member

Woolworths Group
10.2002 - 08.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Worked in multiple departments.
  • Crossed trained for fresh food and customer service roles
  • Work in invoice office, working with team members' pays on a weekly schedule
  • Cash handling from Invoice Office to Front End.

Education

High School Diploma -

Victoria Point State High School
Victoria Point, QLD
11-2004

Skills

  • Coaching and mentoring
  • Rostering with the Kronos system
  • Customer service excellence
  • Team leadership
  • Problem-solving
  • Verbal and written communication
  • Cash Handling
  • Time management
  • Company and Council compliance
  • Multitasking Abilities
  • Receiving orders daily
  • Reliability
  • Performing weekly stock checks
  • Administrative support
  • Data management
  • Report generation
  • Organization and recordkeeping
  • Inbound call answering

Timeline

Customer Service Team Manager

Woolworths Group
11.2023 - Current

Customer Service Team Manager

Woolworths Group
11.2020 - 11.2023

Customer Service Team Manager

Woolworths Group
11.2017 - 11.2020

Inventory Team Leader

Woolworths Group
01.2017 - 11.2017

Bakery Team Manager

Woolworths Group
09.2015 - 01.2017

Fresh Inventory Manager

Woolworths Group
08.2014 - 09.2015

Full Time Team Member

Woolworths Group
10.2002 - 08.2015

High School Diploma -

Victoria Point State High School
Aaron Sattler