Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
Farm Hand
Clifford perryman
Tocumwal, NSW
02.2019 - Current
Operated farm machinery for planting, cultivating, and harvesting crops.
Maintained irrigation systems to ensure proper water distribution across fields.
Assisted with livestock care, including feeding and monitoring animal health.
Implemented safety protocols to promote a secure working environment for all staff.
Trained new farm hands on operational procedures and safety practices.
Performed general maintenance tasks around the farm, including repairing fences and buildings.
Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
Provided assistance during birthing events for livestock animals.
Documented work performed using computer programs or paper log books.
Participated in training sessions related to new farming techniques or technologies.
Administered medications and vaccinations to livestock under supervision.
Assisted in the development and implementation of farm management practices that promote sustainability.
Assisted in the management and disposal of farm waste, adhering to environmental regulations.
Finance and Administration
Econ Business Solution
Melbourne, Victoria
04.2018 - 01.2019
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Analyse financial data such as income growth, quality of management, and market share to determine expected profitability of loans.
Compare liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations.
Prepare reports that include the degree of risk involved in extending credit or lending money.
Consult with customers to resolve complaints and verify financial and credit transactions.
Analyse credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
Answering incoming calls; taking messages and re-directing calls as required.
Dealing with email enquiries.
Taking minutes.
Diary management and arranging appointments, booking meeting rooms and conference facilities.
Data entry (sales figures, property listings etc.).
General office management such as ordering stationary.
Organising travel and accommodation for staff and customers.
Arranging both internal and external events.
Possibly maintaining the company social media accounts.
Providing administration support to Sales Reps, Property Managers and Senior Management.
Purchasing Assistant and finance
Sunway Hotel
Georgetown, Pulau Pinang
12.2017 - 05.2018
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
Interview vendors and visit suppliers' plants and distribution centers to examine and learn about products, services, and prices.
Monitor and follow applicable laws and regulations.
Attend meetings, trade shows, conferences, conventions, and seminars to network with people in other purchasing departments.
Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes.
Maintain and review computerized or manual records of items purchased, costs, deliveries, product performance, and inventories.
Arrange the payment of duty and freight charges.
Analyse price proposals, financial reports, and other data and information to determine reasonable prices.
Review catalogues, industry periodicals, directories, trade journals, and Internet sites and consult with other department personnel to locate necessary goods and services.
Purchase the highest quality merchandise at the lowest possible price and in correct amounts.
Formulate policies and procedures for bid proposals and procurement of goods and services.
Hire, train, or supervise purchasing clerks, buyers, and expediters.
Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies.
Write and review product specifications, maintaining a working technical knowledge of the goods or services to be purchased.
Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives.
Monitor shipments to ensure that goods come in on time and resolve problems related to undelivered goods.
Monitor changes affecting supply and demand, tracking market conditions, price trends, or futures markets.
Accountant
Iman Ideal Enterprise
Georgetown, Pulau Pinang
01.2016 - 01.2018
Examining bank statements and reconciling them with general ledger entries.
Examining expenses submitted by employees.
Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable.
Creating company financial reports with the above information included.
Analysing data collected in order to determine the state of the company's financial health.
Analysing data to understand where the company is generating and losing revenue.
Examining the proficiency of the software programs used to organise data.
Generating financial reports that display the company's profits, equity and cash flow.
Customer Service and sales
Zebra Technologies
Georgetown, Pulau Pinang
12.2014 - 12.2017
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Trainer and Administration
Kidland
Georgetown, Pulau Pinang
01.2012 - 12.2014
Prepare training budget for department or organization.
Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
Analyse training needs to develop new training programs or modify and improve existing programs.
Conduct or arrange for on-going technical training and personal development classes for staff members.
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Conduct orientation sessions and arrange on-the-job training for new hires.
Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
Train instructors and supervisors in techniques and skills for training and dealing with employees.
Develop and organize training manuals, multimedia visual aids, and other educational materials.
Develop testing and evaluation procedures.
Review and evaluate training and apprenticeship programs for compliance with government standards.
Coordinate established courses with technical and professional courses provided by community schools and designate training procedures.
Receptionist and Customer Service
Armenian Street Heritage Hotel
Georgetown, Pulau Pinang
12.2010 - 12.2012
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Receive payment by EFT pos and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Analyse data to determine answers to questions from customers or members of the public.
Well trained on RMS system.
Keep a current record of staff members' whereabouts and availability.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Enrol individuals to participate in programs and notify them of their acceptance.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Schedule space or equipment for special programs and prepare lists of participants.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Sales Person
GAMA
Georgetown, Pulau Pinan
12.2007 - 04.2009
Collect money from customers, make change, and record transactions on customer receipts.
Listen to and resolve customers' complaints regarding products or services.
Inform regular customers of new products or services and price changes.
Write customer orders and sales contracts according to company guidelines.
Drive trucks to deliver such items as food, medical supplies, or newspapers.
Collect coins from vending machines, refill machines, and remove aged merchandise.
Call on prospective customers to explain company services or to solicit new business.
Record sales or delivery information on daily sales or delivery record.
Review lists of dealers, customers, or station drops and load trucks.