Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Aaron Sopena

Summary

Customer-focused retail professional with over two years of progressive experience in fast-paced retail and hospitality environments. Proven track record in team leadership, maintaining high service standards & capacity to consistently deliver quality work under pressure. Demonstrates strong customer service skills with expertise in product knowledge, sales support, and creating positive customer experiences. Combines leadership capabilities with frontline sales experience, bringing excellent communication skills and a collaborative approach to achieving sales targets.

Overview

3
3
years of professional experience

Work History

Restaurant Team Leader

Grill'd Healthy Burgers
02.2024 - Current
  • Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
  • Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
  • Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.

Shop Assistant

Harris Farm Markets
08.2022 - Current
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environment

Education

Higher School Certificate -

Hunters Hill High School
Hunters Hill, NSW
09.2022

Skills

  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Can use POS systems
  • Cash Register Operations
  • Credit and Cash Transactions
  • Sweeping and Mopping
  • Customer Service

Hobbies

  • Drawing
  • Hiking
  • Cooking
  • Coffee Brewing
  • Listening to music
  • Playing the bass

Timeline

Restaurant Team Leader

Grill'd Healthy Burgers
02.2024 - Current

Shop Assistant

Harris Farm Markets
08.2022 - Current

Higher School Certificate -

Hunters Hill High School

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Aaron Sopena