Aaron Tilbrook
Wallan
Summary
Dynamic Assistant Store Manager at Nandos with a proven track record in enhancing store performance through strategic inventory control and exceptional customer service. Skilled in team leadership and mentoring, I fostered a loyal customer base, significantly boosting repeat business and satisfaction ratings. Committed to operational excellence and creating engaging shopping experiences.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Nandos
11.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Staff Member
Oz Tenpin Bowling
03.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Crew
McDonalds
01.2017 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
John Fawkner College
Fawkner, VIC11-2016
Skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store operations
- Staff management
- Upselling and cross selling
- Mentoring and coaching
Timeline
Assistant Store Manager
Nandos
11.2021 - Current
Staff Member
Oz Tenpin Bowling
03.2021 - 04.2022
Crew
McDonalds
01.2017 - 03.2020
High School Diploma -
John Fawkner College
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