Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Toh

Karratha,WA

Summary

Dynamic leader and problem-solver with a proven track record at Menzies Aviation, enhancing ramp safety and streamlining baggage handling processes. Skilled in team leadership and multitasking, I excel in high-pressure environments, boosting employee morale and customer retention through exceptional service and organizational skills.

Developed critical skills in demanding airport environment, focusing on efficient team coordination and safety compliance. Effective problem-solving and communication abilities, adaptable to diverse situations. Seeking to leverage these transferable skills in new industry for impactful contributions.

Overview

5
5
years of professional experience

Work History

Lead Ramp Agent

Menzies Aviation
03.2024 - Current
  • Led cross-functional teams in developing innovative solutions for common challenges faced in the daily operations of a busy airport environment.
  • Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
  • Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Guided aircraft into and out of parking positions using hand signals.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.

Parts Interpreter

Repco
10.2023 - 03.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service

KFC Karratha
07.2020 - 08.2023
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Managed phone lines, processing takeout orders, and addressing any customer concerns with professionalism.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.

Education

Cert II in Automotive Vocational Preparation

North Regional TAFE
Karratha, WA
04.2001 -

Year 12

Karratha Senior High
Karratha, WA
04.2001 -

Skills

  • Problem-solving

  • Team Leadership

  • Safety Procedures

  • Teamwork

  • Time Management

  • Decision Making

  • Fast Learner

  • Well Organized

  • Multitasking

  • Hard-working

Timeline

Lead Ramp Agent

Menzies Aviation
03.2024 - Current

Parts Interpreter

Repco
10.2023 - 03.2024

Customer Service

KFC Karratha
07.2020 - 08.2023

Cert II in Automotive Vocational Preparation

North Regional TAFE
04.2001 -

Year 12

Karratha Senior High
04.2001 -

Similar Profiles

CREATE PROFILE
Aaron Toh