Aaron Urquhart
Pakenham,VIC
Summary
Enthusiastic Senior Operations Manager offering 5 years background overseeing provision of services within the Construction Industry. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Senior Operations Manager
Trafficca Road Services
02.2012 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Allocated resources to planned programs according to business objectives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Oversaw staff and sub-contractor performance review assessments.
- Oversaw workforce management planning, volume predictions and capacity planning.
Traffic Controller
Highway Traffic Control
03.2009 - 02.2012
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
Sales Representative
Pakenham Timber And Hardware
08.2004 - 03.2009
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Sales Representative
Bellbird Building Suppies
02.2000 - 03.2009
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
Education
Collect Specimens For Drugs of Abuse Testing
HS Business School
Sunshine, VIC11.2022
CPR & First Aid
Procon Training Pty Ltd
Sunshine, VIC05.2021
Certificate IV In Training And Assessment(TAE4011)
Chisholm Institute
07.2017
Skills
- Procedure Optimization
- Carrier Relationships
- Advertising Campaign Development
- Goal Attainment
- KPI Tracking
- Operational Logistics
- Hiring and Onboarding
- Constructive Feedback
Under 12 Girls football Coach
I recently took on the roll of my daughters coach for the local football club which I thoroughly enjoy the community feel and the team enviroment.
Timeline
Senior Operations Manager
Trafficca Road Services
02.2012 - Current
Traffic Controller
Highway Traffic Control
03.2009 - 02.2012
Sales Representative
Pakenham Timber And Hardware
08.2004 - 03.2009
Sales Representative
Bellbird Building Suppies
02.2000 - 03.2009
Collect Specimens For Drugs of Abuse Testing
HS Business School
CPR & First Aid
Procon Training Pty Ltd
Certificate IV In Training And Assessment(TAE4011)
Chisholm Institute
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