Aaron Wiles
Novated Consultant
Keysborough,VIC
Summary
I enjoy a fast paced working environment where I am able to interact and enjoy the experience with customers. I work hard and strive to be successful with a view to accepting more responsibility in the future perhaps in a training or supervisory role. I am a very driven and team oriented person with a high-level work ethic and desire to achieve.
Overview
9
9
years of professional experience
Work History
Novated Lease Consultant
Southgate
07.2022 - Current
- Implemented streamlined application process, reducing paperwork burden for both applicants and staff while maintaining compliance standards.
- Established long-term relationships with clients through consistent communication and exceptional customer service.
- Maintained thorough knowledge of financial products and services, ensuring informed recommendations for clients'' unique situations.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Responded via telephone and email to questions regarding products and services.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
- Developed strong relationships with clients through regular follow-ups and status updates.
- Answered inquiries and provided information, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Small Business Associate
NAB Bank
03.2019 - 06.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems
- Worked with borrowing clients to procure updated financial information on ongoing basis
- Handled various accounting transactions
- Established rapport with new clients to increase satisfaction and loyalty
- Received loan and utility payments, sending funds to correct destinations
- Calculated fees due, interest and change for customer transactions
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Explained very technical financial information to applicants in easy to understand language
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs
- Processed paperwork for new accounts and transactions with high degree of accuracy
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information
- Answered customer questions and explained available services such as deposit accounts, bonds and securities
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Answered questions about company offerings with knowledgeable responses about products and services
- Troubleshot problems for callers and helped independently resolve common issues
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Selected correct products based on customer needs, product specifications and applicable regulations
- Maintained accurate records of calls placed and received
- Handled over [40] incoming telephone calls, emails and chat requests
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support
- Gathered customer information and maintained in CRM database.
Croupier
Crown Perth
12.2015 - 03.2019
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game
- Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations
- Exchange paper currency for playing chips or coin money
- Provide information about Crown Events and Where things are located Provide a Fun and entertaining environment for the patrons
- Provide excellent customer service
- Able to quickly and accurately calculate payouts using mental maths skills
- Receive, verify, and record patrons' cash wagers
- Open and close cash floats and game tables
- Answer questions about game rules and casino policies
- Train new dealers
- Start and control games and gaming equipment, and announce winning numbers or colors
- Apply rule variations to card games such as poker, in which players bet on the value of their hands.
Owner Manager
Berrylicious Frozen Yogurt, Smoothies, Coffee and More
2 2014 - 12.2015
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Prepare budgets and approve budget expenditures
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan budgets and authorize payments and merchandise returns
- Inventory stock and reorder when inventory drops to a specified level
- Review operational records and reports to project sales and determine profitability
- Ensure employees received their pay with tax and superannuation accounted for
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
Certificate 3 and 4 in Surveyoring and Spatial Information -
Tafe
High School Diploma - undefined
Lesmurdie Senior High School
Certificate IV in Finance And Mortgage Broking - Certificate IV in Finance And Mortgage Broking
Kapland
04.2001 -
Skills
Mathematics - Quick and accurate mental calculations
Flexible & Adaptable Online Systems
Customer Support Data Security and Validation
Customer Needs Assessments
Active Listening Skills
Client Rapport Building
Call Control
Team Cooperation
Product Education Economics
Lease Agreements
Customer service expertise
Sales Techniques
Lead Generation
Timeline
Novated Lease Consultant
Southgate
07.2022 - Current
Small Business Associate
NAB Bank
03.2019 - 06.2022
Croupier
Crown Perth
12.2015 - 03.2019
Certificate IV in Finance And Mortgage Broking - Certificate IV in Finance And Mortgage Broking
Kapland
04.2001 -
Owner Manager
Berrylicious Frozen Yogurt, Smoothies, Coffee and More
2 2014 - 12.2015
Certificate 3 and 4 in Surveyoring and Spatial Information -
Tafe
High School Diploma - undefined
Lesmurdie Senior High School
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