Aaron（Yang） Chen

• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
• Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
• Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
• Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.

Key Responsibilities:

• Coordinated with product, marketing, and technical teams to ensure smooth launch of web pages and campaigns
• Analyzed website traffic and customer behaviour data to formulate optimization strategies
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and sustained cooperation.
• Collaborated with warehouse to optimize on-site operational processes, including product intake, shelving, and shipment.

Achievements:

• Facilitated the planning and execution of annual large-scale S-level events, including Double 11 (Singles' Day)
• Maintained relationships with over 20 fresh produce suppliers, securing promotional offers and discounts for marketing campaigns.
• Streamlined customer service processes by developing and implementing standard operating procedures (SOPs).

Key Responsibilities：

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Meet with store managers and clients in-person to continuously address issues and provide support
• Provided merchants with point-of-sale (POS) terminals and conducted staff training sessions to ensure seamless in-store payment experiences.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.

Achievements;

• Maintained relationships with approximately 15 local small, medium, and large businesses, including renowned brands such as Gucci and Yayoyi.
• Streamlined payment processes, boosting operational efficiency by 25% and reducing customer query resolution time by 15%.