Aarthi Ananthakumar
Box Hill,VIC
Summary
Ambitious recent hard working graduate offering hands-on experience in event management. Successful creating event timelines, coordinating vendors and proactively resolving potential problems for seamless event execution. Excited to bring creativity, relationship building skills and strong time management skills to growing event planning company. Great asset to have in times of a crisis. Able to plan everything ahead of time and deal with change, allowing to work in an efficient manner.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Catering Assistant
Compass Group
Doncaster, VIC
02.2023 - Current
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Event Assistant
GFP Grads
Melbourne, VIC
01.2023 - Current
- Ensured compliance with safety regulations and local laws during events.
- Came up with innovative ideas for enhancing guest experience with the assistance of colleagues and supervisors.
- Set up and packed up event equipment, leaving area clean and tidy.
- Gave guests first-rate service and support before, during, and after events and worked to resolve concerns to mutual satisfaction.
- Worked with cross-functional teams to achieve goals.
Casual Event Assistant
Sidekicker
Melbourne, Vic
06.2021 - Current
- Worked as a casual agency employee for various companies
- Food and Beverage service
- Setting up and managing corporate events
- Working in a variety of places, understanding what that particular event needs and delivering over the expectations.
- Creating good impressions with guests, staff and employers and got called back for more shifts.
- Learned and mastered the art of finding efficient ways to do any task given.
Food and Beverage Attendant
Sidekicker
Melbourne, Vic
07.2019 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Established rapport with customers by providing friendly and attentive service.
- Worked in various environments, updating the skillset in accordance to the situation and clientele.
- Worked hard and learned to think on my feet, improvise and increase efficiency in any situation.
Hospitality Ambassador
Tennis Australia
Melbourne, Vic
01.2024 - 01.2024
- Worked at the concierge for all premium experiences
- Got promoted to the super exclusive club, involving government officials and celebrities within days of being on the job.
- Responded to and resolved guest issues in a fast, efficient and creative manner.
- Sold merchandise that were not sold by any of the other employees who had 2 to 10 years of experience.
- Answered inquiries from guests about local attractions, restaurants, and transportation options.
- Provided support during large scale events hosted at the facility.
Retail Sales Associate
MKS Spices'n Things
Melbourne, VIC
06.2021 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Customer Service Associate
Amazon Development Centre
Coimbatore , Tamil Nadu (India)
05.2017 - 11.2018
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Excelled in exceeding daily credit card application goals.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Found ways to help the customers by going above and beyond.
- Mentored junior team members and managed employee relationships.
Education
MBA - Hospitality And Tourism
Victoria Institute of Technology
Melbourne12-2024
Skills
- Strong Organization
- Event Setup and Breakdown
- Registration Management
- Marketing Knowledge
- Ticket Processing
- Guest Relations Expertise
- Event Planning Knowledge
- Creativity and Innovation
- Budgeting and Finance
- Food and Beverage Background
- Brand Marketing
- Sales Experience
- First Aid Training
- Fundraising Events
- Crisis Management
- Time Management
Accomplishments
- Promoted to a more crucial area, after the first week of employment at the Aus Open.
- Assisted with the training of a new disabled team at Amazon India.
- Successfully updated the mode of arranging the gowning hall to make it more efficient.
Certification
- Working With Children Check
- RSA
- Food Handler Certificate
- Barista Certificate
- First Aid
Timeline
Hospitality Ambassador
Tennis Australia
01.2024 - 01.2024
Catering Assistant
Compass Group
02.2023 - Current
Event Assistant
GFP Grads
01.2023 - Current
Casual Event Assistant
Sidekicker
06.2021 - Current
Retail Sales Associate
MKS Spices'n Things
06.2021 - 11.2022
Food and Beverage Attendant
Sidekicker
07.2019 - Current
Customer Service Associate
Amazon Development Centre
05.2017 - 11.2018
MBA - Hospitality And Tourism
Victoria Institute of Technology
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