Aarti Arora
Mill Park,VIC
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
12
12
years of professional experience
Work History
Airline Customer Service Agent
Swissport
Melbourne Airport, Vic
11.2022 - 11.2024
- Checked luggage for proper weight distribution according to aircraft specifications.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Greeted passengers and provided information about departure and arrival times.
- Performed check-in procedures for both domestic and international flights.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Ensured all boarding passes were printed accurately prior to flight departure time.
Customer Service Representative
Tanmay Pty Ltd
Essendon Fields , Vic
03.2017 - 11.2022
- Set up and activated customer accounts.
- Assessed customer needs and upsold products and services to maximize the sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
Customer Service Cashier
212 Pty Ltd (Tatts And Newsagent)
Chadstone , Vic
02.2015 - 02.2017
- Welcomed customers, offering assistance to help find necessary store items.
- Accurately handled over $5000 of payments daily in cash and credit cards payments for products.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Customer Service Associate
Muffin Break
Boxhill , Vic
04.2013 - 01.2015
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systemS.
- Worked as Barista, served coffees and food.
- Maintained cleaning standards in cafe.
Education
Bachelor of Arts - Political Science
Delhi University
Delhi, Delhi10.1999
Skills
- Providing customer support
- Customer service skills
- Excellent time management skills
- Organizational strengths
- System implementation
- Process optimization
Timeline
Airline Customer Service Agent
Swissport
11.2022 - 11.2024
Customer Service Representative
Tanmay Pty Ltd
03.2017 - 11.2022
Customer Service Cashier
212 Pty Ltd (Tatts And Newsagent)
02.2015 - 02.2017
Customer Service Associate
Muffin Break
04.2013 - 01.2015
Bachelor of Arts - Political Science
Delhi University