Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aarti Gounder

Girraween,NSW

Summary

Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

KFC Northmead
03.2022 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Processed customer orders and accurately handled payment transactions.
  • Learned duties for various positions and provided backup at key times.
  • Proven ability to learn quickly and adapt to new situations.

Work Experience

Clayton Utz
06.2022 - 06.2022
  • 4 day work experience placement in which I assisted and observed in Intellectual Property Law
  • Observed Law Firm Workplace and employees in action
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Utilised strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.



Education

Bachelor of Laws And Bachelor of Commerce - Finance

University of Notre Dame Australia
Sydney, NSW

Skills

  • Sales Transactions
  • Store maintenance
  • Order and Refund Processing
  • Product Knowledge
  • Cleaning and sanitizing
  • Food handling
  • Guest Engagement
  • Staff Training

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Work Experience

Clayton Utz
06.2022 - 06.2022

Customer Service Representative

KFC Northmead
03.2022 - Current

Bachelor of Laws And Bachelor of Commerce - Finance

University of Notre Dame Australia

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Aarti Gounder