Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Manager
ECCO Shoes
Chadstone, VIC
10.2023 - Current
Led a dynamic team in a high-volume retail environment, achieving and exceeding KPIs and sales targets.
Led the team through change management processes, maintaining high morale and adaptability during evolving procedures and technology rollouts.
Managed operational processes, team training, stock control, and visual merchandising standards.
Coached and mentored team members through regular 1:1s, performance reviews, and tailored development plans, resulting in improved individual capabilities and overall team engagement.
Actively contributed to process improvement by identifying inefficiencies and proposing practical solutions that enhanced member experience and reduced handling time.
Facilitated daily team briefings, training sessions, and performance huddles to ensure operational alignment and uplift service delivery.
Recognized for leadership presence, team advocacy, and commitment to continuous improvement and performance excellence.
Retail Sales Associate (Supervisor)
ECCO Shoes
Chadstone Shopping Centre
07.2022 - 07.2024
Delivered outstanding customer service in a fast-paced contact centre, resolving a high volume of member enquiries with empathy, professionalism, and a strong focus on first-call resolution.
Consistently met and exceeded KPIs related to service quality, response time, member satisfaction, and call handling efficiency.
Navigated multiple systems and platforms simultaneously to provide accurate, timely information and seamless support to members.
Actively participated in ongoing training and upskilling to stay current with policy changes, system updates, and service protocols.
Quality Assurance Officer
ARYZTA Australia Pty Ltd
Dandenong South
07.2023 - 07.2024
Led daily QA operations, including HACCP studies, internal audits, and corrective action processes.
Validated hygiene standards, GMP compliance, pathogen and allergen monitoring.
Managed supplier and ingredient approvals, ensuring regulatory compliance and documentation accuracy.
Supported new product development (NPD) trials, packaging validation, and labelling compliance under FSANZ.
Collaborated with cross-functional teams (Production, Sales, Logistics) to balance product quality, capacity, and timelines.
Delivered quality deviation reports, trend analysis, and consumer complaint investigations to senior leadership.
Retail Sales Associate (Casual Worker)
Ecco Shoes
Chadstone, VIC
07.2022 - 05.2024
Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
Education
Bachelor of Health Science - Food Science and Nutrition
Deakin University
09.2024
Diploma of Health Science - undefined
Deakin College
01.2021
Skills
HACCP & GMP Compliance
Food Safety Standards (FSANZ)
Quality Assurance and Control
New Product Development (NPD) Support
Internal Auditing and Corrective Actions
Hygiene and Allergen Monitoring
Cross-Functional Team Coordination
Process Improvement Initiatives
Data Analysis and Reporting
Relationship building
Sales team training
Goals and performance
Staff management
Motivational skills
Verbal and written communication
Product knowledge
Client relationship management
Sales strategy development
Performance management
Persuasive negotiations
Certification
HACCP Certification
GMP Training
Allergen Awareness Certification
Accomplishments
Led successful internal audits and reduced non-conformance rates at ARYZTA Australia.
Supported multiple product launches through packaging compliance and QA verification.
Promoted to Sales Manager based on leadership performance, operational excellence, and team development.
Affiliations
HACCP Australia – Certified Practitioner
Interests
Gym Workouts
Team Sports
I participate in various sports activities for physical activity, camaraderie, and personal growth
Passionate about balancing physical health with mental and emotional wellness
Food Blogging
Cooking
Crafting and DIY Projects
Music
Participate in local theater productions, enhancing my public speaking and teamwork skills
Hiking
Running
Timeline
Sales Manager
ECCO Shoes
10.2023 - Current
Quality Assurance Officer
ARYZTA Australia Pty Ltd
07.2023 - 07.2024
Retail Sales Associate (Casual Worker)
Ecco Shoes
07.2022 - 05.2024
Retail Sales Associate (Supervisor)
ECCO Shoes
07.2022 - 07.2024
Diploma of Health Science - undefined
Deakin College
Bachelor of Health Science - Food Science and Nutrition