Aashika Poudel

The Burdekin Association

11.2022 - Current

Logging all the tickets as well as service requests and collecting the required information through as effective incident management system.
Onboarding and Offboarding the user in the Office 365.
Working on internal asset management, keeping the track of assets, labelling them, managing, and liaising with external vendors for hardware support.
Supporting the internal hardware, software, networks, and other peripherals and communicating with the vendors upon major hardware issues.
Providing application support by installing operating systems, Support for Office 365 tasks like onboarding, offboarding, issuing licenses and permissions, converting mailbox to shared mailbox, delegation and password reset via admin portal.
Responsible for taking routine backups, emails and server administration, monitoring updates on both server and client machines.
Restore accidentally deleted emails using cloud Ally Backup and web content filtering, quarantined emails from Windows Defender.
Responsible for resolving issues associated with system crashes, outlook issues, AD user accounts issues, network slowdown, connectivity problems and virus infections.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated leadership skills in managing projects from concept to completion.
providing technical support to the users and clients locally or via VPN connection and ensure proper maintenance of workstation.

Summary