Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aashima Sharma

Mickleham,VIC

Summary

Driven and highly successful Superannuation Consultant skilled in various superannuation products. Recent graduate in Information Systems with a passion for working with large amounts of data and transforming it into valuable information. Specializes in the superannuation industry with a focus on complaint resolution and strategic client support. Excels at managing complex client issues and guiding clients in optimizing their superannuation products. Leverages data-driven insights to enhance client satisfaction and streamline processes for individual and organizational success. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Superannuation Consultant

Mercer
03.2022 - Current


  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Experienced in managing member superannuation accounts, providing expert advice on superannuation products including investments, insurance, and pensions.
  • Key member of the Resolutions Team, adept at handling complex member inquiries and complaints in line with RG271, ensuring compliance with regulatory standards and timelines.
  • Trained new consultants on superannuation products, contributions, and relevant government legislation, ensuring a high standard of product knowledge and compliance.
  • Proficient in preparing regulatory reports and responding to regulatory inquiries, with a thorough understanding of superannuation products and compliance standards.
  • Committed to supporting members' financial goals and maintaining accuracy in fund management and record-keeping.

Retail Assistant

Coles Group
08.2020 - 03.2022
  • Provide Exceptional Customer Service to all Visitors and increase Customer satisfaction survey by 20%
  • Assisted with administrative tasks to support retail operations
  • Backed up team members by searching store room for requested items
  • Processed incoming shipments, keeping inventory records accurate.

Business Consultant -Intern

JMD Consulting
05.2020 - 08.2020
  • Analysed the company's Current profile and collected information about the areas that needed urgent improvisation and built strategies that could resolve them
  • Managed a multi-cultural team and organised effective communication between the client and the team members
  • Analysed and recommended options to leverage current technologies
  • Created high-level presentations and reports to outline technical review findings.

Community Engagement Supervisor

Hoban Recruitment
05.2020 - 08.2020
  • Worked for Host client
  • Department of Health and Human Services to assist the Victorian Government to provide information and advice to the local community to prevent the spread of Covid-19
  • Assisted Department of health and Human Services to prevent, respond and limit outbreaks of covid19
  • Collected and access Covid-19 data and helped the department to understand and develop the road map for the necessary preventions
  • Kept management informed with reports on inspection findings and required corrective actions for full safety compliance.

Education

Master in Information Systems -

Deakin University
Melbourne, Victoria

Bachelor of Early Childhood Care And Education - Early Childhood Education

Southern Cross Education Institute
Melbourne, VIC
06-2023

BBA - Business Administration And Management

Guru Kashi University
India
06-2017

Skills

  • Performance monitoring
  • Risk mitigation
  • Technical tools: Data Visualisation, Analytical Skills, Business Intelligence,CRM
  • Analytical Tools : Power BI, Tableau, Salesforce, Sonata,Salesforce
  • Team leadership
  • Client rapport
  • Conflict Resolution

Certification

RG146

Timeline

Senior Superannuation Consultant

Mercer
03.2022 - Current

Retail Assistant

Coles Group
08.2020 - 03.2022

Business Consultant -Intern

JMD Consulting
05.2020 - 08.2020

Community Engagement Supervisor

Hoban Recruitment
05.2020 - 08.2020

Master in Information Systems -

Deakin University

Bachelor of Early Childhood Care And Education - Early Childhood Education

Southern Cross Education Institute

BBA - Business Administration And Management

Guru Kashi University

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Aashima Sharma