Aashin Mani Rajan
Runcorn,Australia
Summary
Dynamic professional with extensive experience at BP Australia, specializing in team leadership and customer service. Demonstrated expertise in emergency response coordination and CCTV monitoring, ensuring compliance and safety standards. Recognized for effective conflict resolution, achieving high customer satisfaction rates. Strong analytical skills and a commitment to maintaining workplace safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Console Operator / Team Leader
BP Australia
Runcorn, Australia
10.2022 - Current
- Led daily operations and supported store management as acting team leader
- Used Beacon and Impulse systems for console monitoring, fuel sales, and reporting
- Handled customer escalations and resolved complaints, ensuring high satisfaction
- Assisted in rostering, inventory handling, and stock management
- Monitored CCTV and responded to emergency incidents in line with compliance protocols
- Trained new team members and supervised during peak hours and shift transitions
- Maintained accurate cash handling and daily store reports
Housekeeper / Cleaner
Minor Hotels
QLD, Australia
09.2022 - 11.2022
- Carried out full-room housekeeping, including linen changes, sanitation, and amenity restocking
- Cleaned public areas and adhered to COVID-19 health protocols
- Coordinated with front desk to ensure guest rooms were prepared on time
- Reported maintenance issues and followed safety procedures when using chemicals
Crew Member – Opening Shift
Hungry Jack’s
QLD, Australia
07.2022 - 08.2022
- Prepared kitchen and service areas for morning peak hours and lunch operations
- Handled early deliveries, restocked supplies, and assisted in setup
- Operated POS and drive-thru during peak service periods
- Maintained hygiene and food safety standards during high-volume operations
Delivery Driver / Kitchen Hand
Guzman y Gomez (GYG)
Palmerston, Australia
07.2022 - 08.2022
- Delivered orders efficiently while maintaining customer satisfaction and safety
- Supported kitchen prep, including ingredient portioning and station setup
- Cleaned and sanitized used utensils, cooking tools, and prep surfaces
- Collaborated with team members to support dine-in and takeaway service
Research Assistant / Analytical Trainee
Tropical Institute of Ecological Science
Kerala, India
04.2020 - 03.2022
- Conducted daily lab tests on soil and water, including nutrient analysis and microbial studies
- Performed DRC (Dry Rubber Content) tests for rubber quality assessment
- Supported postgraduate research on antimicrobial activity, biofertilizers, biopesticides, and plant disease diagnosis
- Helped in honey adulteration tests, waste management, and mushroom cultivation studies
- Provided guidance to students on lab methods, sample preparation, and documentation
- Authored detailed lab logs and contributed to data for academic publication
Education
Master of Business Administration (MBA) and Master of Professional Accounting (MPA) -
Holmes Institute
Gold Coast, QLD07.2025
Bachelor of Science - Botany
Baselius College
Kerala, India03.2020
Skills
- CCTV & System Monitoring
- Security Protocols & Crime Prevention
- Beacon & Impulse System Operation
- Emergency Response Coordination
- Customer Service & Conflict Resolution
- Team Leadership & Shift Supervision
- Workplace Safety Compliance
- Analytical & Critical Thinking
- Report Writing & Documentation
- Time & Task Management
- Customer service
- Team leadership
Certification
- Certificate II in Security Operations
- Certificate Course in DRC Testing, National Institute for Rubber Training, Kottayam
Accomplishments
- C Certificate Holder, National Cadet Corps (NCC)
- Sergeant, National Cadet Corps (2019–2020)
- Association Secretary, Dept. of Botany, Baselius College (2019–2020)
- Sports Secretary, Baselius College Kottayam (2019–2020)
Projects
An Assessment of Water and Soil Quality in Baselius College Campus, Kottayam, Conducted physical, chemical, and microbial analysis of environmental samples. Evaluated quality parameters and recommended sustainable practices based on findings.
Hobbies and Interests
- Playing badminton and cricket
- Traveling and exploring new places
- Cooking and trying new cuisines
Languages
- English, Fluent (Speaking, Reading, and Writing)
- Malayalam, Native speaker (Mother tongue)
- Hindi, Conversational (Speaking and Listening)
References
References available upon request.
Timeline
Console Operator / Team Leader
BP Australia
10.2022 - Current
Housekeeper / Cleaner
Minor Hotels
09.2022 - 11.2022
Crew Member – Opening Shift
Hungry Jack’s
07.2022 - 08.2022
Delivery Driver / Kitchen Hand
Guzman y Gomez (GYG)
07.2022 - 08.2022
Research Assistant / Analytical Trainee
Tropical Institute of Ecological Science
04.2020 - 03.2022
Master of Business Administration (MBA) and Master of Professional Accounting (MPA) -
Holmes Institute
Bachelor of Science - Botany
Baselius College
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