Aashish Bhattarai
Sydney
Summary
Dynamic hospitality professional with a proven track record at Novotel Brighton Beach Hotel, excelling in customer service and employee training. Recognized for enhancing guest satisfaction through effective problem-solving and communication. Committed to health and safety compliance while fostering teamwork and collaboration to drive operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Night Manager
Novotel Brighton Beach Hotel
07.2022 - Current
- Assisted in the training of new hires, providing coaching in customer service skills, company protocols, and standards of excellence.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
- Developed strong relationships with guests by providing personalized service that exceeded expectations, fostering repeat business and positive word of mouth referrals.
- Monitored hotel cleanliness and maintenance issues during nightly rounds, reporting any problems to the appropriate department for prompt attention.
- Collaborated with daytime management to implement improvements in hotel policies, procedures, and overall guest experiences.
- Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
Internship Student
Raddison Blu Hotel and Resorts
07.2019 - 07.2020
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
Supervisor
Siddartha Nepali By Nature
03.2017 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
MBA - Hospitality And Tourism Management
Kaplan Business School
1/55 Elizabeth St,Sydney NSW 03-2025
Bachelor - Hospitality And Tourism Management
International College of Hospitality Management
Gaushala , Kathmandu, Nepal10-2019
Skills
- Customer service focus
- Health and safety compliance
- Employee training
- Motivational techniques
- Customer service
- Guest assistance
- Time management expertise
- Guest relations
- Security awareness
- Teamwork and collaboration
- Front desk operations
- Reliability
- Excellent communication
- Computer skills
- Customer satisfaction
- Adaptability and flexibility
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Full Professional
Timeline
Assistant Night Manager
Novotel Brighton Beach Hotel
07.2022 - Current
Internship Student
Raddison Blu Hotel and Resorts
07.2019 - 07.2020
Supervisor
Siddartha Nepali By Nature
03.2017 - 02.2019
MBA - Hospitality And Tourism Management
Kaplan Business School
Bachelor - Hospitality And Tourism Management
International College of Hospitality Management
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