Aashish Bohara
Allawah,NSW
Summary
Accomplished in elevating guest experiences and operational efficiency at Silk Hospitality, I leveraged skills in laundry management and guest relations to significantly enhance service quality. Expert in inventory control and team collaboration, I boosted housekeeping productivity and customer satisfaction, demonstrating exceptional multitasking and interpersonal abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Houseperson/ Guest Services
Silk Hospitality
06.2023 - Current
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Returned emptied garbage receptacles to their proper locations.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled requests for extra linens, toiletries, and other supplies.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Upheld hotel policies and procedures by providing high level of customer service.
Cleaning Supervisor
RMM Group
06.2023 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Established and enforced safety protocols and guidelines for staff.
- Maintained required records of work hours, budgets, and payrolls.
Room Attendant
Silk Hospitality
12.2022 - 06.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Baggage Handler
Southern Cross Group
03.2023 - 04.2023
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
Education
Bachelors in Business Information System - BIT
Lincoln Institute of Higher Education
Central, NSW06.2026
A Level - Computer Science
Malpi Institite
Nepal05.2020
Skills
- Laundry Management
- Housekeeping tasks
- Inventory Control
- Guest Relations
- Task Delegation
- Guest room cleaning
- Personal grooming
- Customer Service
- Stain Removal
- Multitasking and Prioritizing
- Time Management
- Guest Service and Support
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Houseperson/ Guest Services
Silk Hospitality
06.2023 - Current
Cleaning Supervisor
RMM Group
06.2023 - Current
Baggage Handler
Southern Cross Group
03.2023 - 04.2023
Room Attendant
Silk Hospitality
12.2022 - 06.2023
Bachelors in Business Information System - BIT
Lincoln Institute of Higher Education
A Level - Computer Science
Malpi Institite
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