Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Operations Manager
Challenger Services Group
03.2025 - Current
Monitored worksite personnel to maintain high levels of quality and performance.
Directed site activities to drive smooth operations and achieve quality assurance metrics.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Reported issues to higher management with great detail.
Supervisor
Dimeo cleaning Services
01.2024 - 03.2025
Interviewed and hired qualified candidates to fill open staff positions.
Performed routine audits to maintain inventories, supplies and equipment.
Complied with operational standards
Maintained safe operating compliance and verified that operations met best practice standards.
Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
Employed cost management techniques to maintain budget and increase revenue.
Retained records of supplies and tools.
Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
Team Leader/cleaner
BIC Cleaning Services
07.2024 - 12.2024
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Leader/cleaner
Dimeo Cleaning Services
03.2023 - 01.2024
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Established open and professional relationships with team members to achieve quick resolutions for various issues.