Summary
Overview
Work History
Education
Skills
Timeline
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Abinaash Thapa

Parramatta,NSW

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer and client service. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

2
2
years of professional experience

Work History

Retail Sales and Personal Shopper

Coles Supermarket
10.2023 - Current
  • Greet and provide excellent customer service in-store.
  • Use a personal computer device to pick fresh groceries for our online customers.
  • Answer the departments multi-line telephone to assist our customers.
  • Help load groceries into the company trucks for delivery.
  • Fulfill online customer grocery orders.
  • Supervise the internet shopping department.
  • Maintain the required KPI for the online department.
  • Complete customer registrations, updates customer data and processes orders with accuracy.


Cleaning Manager

Springmount Services
01.2022 - 08.2023
  • Establishing and enforcing policies regarding workplace safety, security, and hygiene procedures.
  • Training new employees on company policies and procedures, including health and safety regulations.
  • Reviewing the work performed by staff to ensure that it meets quality standards.
  • Managing and motivating a team of cleaning staff.
  • Conduct stock management of consumables and spares.
  • Ensure Employees are properly trained and equipped to perform their role.
  • Managing the staffs Rosters and making approving their shifts.
  • Work to meet the monthly KPI's and making report monthly.
  • Arranging the monthly toolbox talk or training for all the staffs.
  • Reviewing and placing the order for chemicals, equipment and machineries.
  • Ensuring the company policies, procedures, safety data sheet and controlled documents are up to date and implemented correctly in the site.

Education

Bachelor in Business Information System - Computer And Information Systems

Australian Institute of Higher Education
Sydney
10.2021

Skills

    Customer Service

    Attention to Detail

    Planning and Organization

    Decision-Making

    Relationship Building

    Documentation And Reporting

    Delivery Management

    Waste Management

    Supply Ordering

    Green cleaning techniques

    Customer service-focused

    Training and mentoring

    Health and safety compliance

    Invoice Processing

    Customer Relationship Management

    Staff Scheduling

    Payroll Administration

    Budget Administration

    Computer Skills

    Team Leadership

Timeline

Retail Sales and Personal Shopper

Coles Supermarket
10.2023 - Current

Cleaning Manager

Springmount Services
01.2022 - 08.2023

Bachelor in Business Information System - Computer And Information Systems

Australian Institute of Higher Education

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Abinaash Thapa