Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AASHISH SHRESTHA

Penshurst,Sydney

Summary

IT Support Specialist with demonstrated knowledge and experienced in helpdesk support performing installation, assembly, disassembly, configuration, maintenance of PCs, Servers, Network devices and cloud technologies.

Overview

2
2
years of professional experience

Work History

IT Support Specialist - In Training

Extra Tech Institute
03.2022 - Current
  • Hardware configuration, installation, assembly, disassembly, upgrade, and maintenance
  • Setup, support, and management of windows AD, Office365 and Azure AD
  • Coordinating and managing Service ticket system
  • Preparing and updating various technical documents including knowledgebase
  • Supporting and handling end-users and reported problems
  • Managing and monitoring onsite and cloud backups
  • Patch management and updating hotfixes, service packs and firmware
  • Performing Windows OS and MacOS installation, upgrade, and deployment
  • Assisting in the planning, selection, and use of computing hardware and software
  • Providing training to end-users to use various hardware and software.

Duty Manager

Woolworths
01.2022 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.

IT Technical Support Intern

Evolution Hospitality Institute
09.2023 - 11.2023
  • Reduced downtime for employees by quickly troubleshooting hardware and software problems.
  • Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
  • Increased team efficiency by assisting in the implementation of new technology systems and processes.
  • Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
  • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Bachelor of Information Technology -

King’s Own Institute- Sydney
03.2021

Skills

Hardware & Networking

Installation, Configuration, Assembly, Maintenance, Upgrading

Operating Systems

Windows 10, Windows Server 2016 & 2019, Mac OS

Cloud Technologies

Office 365, MS Azure, SharePoint, MS Teams,

Backup Technologies

Paragon, Veeam, Windows Backup, Office365 Backup

Applications

MS Office 365, Desktop Apps, MS Project, Human Force, Opera PMS

References

References available on request

Timeline

IT Technical Support Intern

Evolution Hospitality Institute
09.2023 - 11.2023

IT Support Specialist - In Training

Extra Tech Institute
03.2022 - Current

Duty Manager

Woolworths
01.2022 - Current

Bachelor of Information Technology -

King’s Own Institute- Sydney

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AASHISH SHRESTHA