Aashutosh Dhungana
Granville,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction, and driving positive outcomes. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Imile
Sydney, NSW
06.2024 - Current
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Utilized GPS and maps for efficient route planning.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Utilized street maps to plan and determine most efficient routes.
Barback
The Beresford Hotel
Central, NSW
06.2022 - 09.2025
- Performed opening duties such as setting up supplies needed for service.
- Assisted with training new barback staff, sharing knowledge and best practices.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Set up glassware for customers in anticipation of drink orders.
- Organized bottles and cans on shelves according to brand or type.
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Stocked service stations with ice, napkins and straws.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Responded to customer requests promptly and professionally.
- Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Team Member
Mcdonalds
Granville, NSW
07.2022 - 07.2025
- Resolved customer issues promptly in a professional manner.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Collaborated with team members to achieve daily goals.
- Developed positive customer relationships through friendly greeting and excellent service.
- Upheld high standards of productivity and quality in operations.
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
Janitor
A1 Services
Sydney, NSW
04.2022 - 02.2023
- Discarded cardboard boxes and trash in compactors and balers.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Reduced cleaning time significantly while maintaining company quality standards.
- Notified managers of repair needs or additions to building operating systems.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
Education
Bachelor - Information Technology
Sydney International School of Technology
Townhall, NSW02-2025
Skills
- Lifts up more than 25 kilograms
- Order picking and processing
- Physical stamina
- Teamwork and collaboration
- Customer interaction
- Load management
- Point-of-sale system
- Advanced planning
- Problem-solving
- Clear communication
- Adaptability and flexibility
- Time management
- FLUENT IN Nepali, Englishand HIndi
- Inventory management
- Fast and efficient service worker
Languages
Nepali
Native/ Bilingual
English
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Delivery Driver
Imile
06.2024 - Current
Team Member
Mcdonalds
07.2022 - 07.2025
Barback
The Beresford Hotel
06.2022 - 09.2025
Janitor
A1 Services
04.2022 - 02.2023
Bachelor - Information Technology
Sydney International School of Technology
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