I am an enthusiastic team player and a quick learner. Looking for an opportunity to apply my skills that would be fully utilized for the development of the organization, satisfaction of customers and broadening my experience.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Freelancer
DesignCrowd
09.2024 - Current
Adapted quickly to changing project requirements, maintaining flexibility and composure under pressure.
Strengthened client relationships through consistent communication and timely project updates.
Created creative designs for print materials, brochures, banners, and signs, applying design fundamentals like typography, composition, layout, and color.
Administrative Assistant
Proactive Technology Partners
04.2023 - 04.2023
Answer phones, manage client requests in the ticketing system, and follow up with clients on completed jobs.
Help with basic bookkeeping, like tracking expenses and managing invoices.
Pick up ordered items from nearby suppliers and receipt deliveries.
Area Manager
Scene to Believe
10.2022 - 11.2022
Ensure the smooth operation of all sets and events, while recruiting and training staff at all levels.
Set and maintain customer service standards, ensuring employees adhere to policies and procedures.
Support Set Managers with day-to-day operations and oversee the management of site teams.
Customer Service Agent
Probe Group
07.2021 - 08.2022
Manage a large volume of incoming and occasional outbound calls, assisting with customer enquiries and providing helpful information.
Update customer accounts with detailed notes from interactions.
Liaise with stores and drivers to resolve enquiries and assist business customers via email, SMS, and calls.
Follow established call flow processes, communication procedures and policies while maintaining KPIs.
Ensure a safe, healthy, and sustainable workplace and promoting a positive environment.