Aastha Dhungana
Macgregor
Summary
I am a organized and dedicated Administrative/ Customer Service Officer with proven track record of providing exceptional customer service for more than five years in fast-paced environments. I offer keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Officer/ Customer Service Officer
Belconnen Community Health Centre
2017.11 - Current
- Maintained accurate records into business information system like ACTPAS, Titanium, Clinical Portal ,NSP and newly launched Digital Health Record (DHR) system, ensuring timely processing of invoices, payments, and financial reports under ACT'S Dental Health Program.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Managed medical files and records for clients and clinicians and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for health system database.
- Enhanced overall office productivity through effective team management and coordination of daily tasks.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative Assistant/Front Desk Receptionist
Nepal Embassy
2014.05 - 2017.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital embassy information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings for Ambassador and client appointments.
- Optimized calendar management for Ambassador by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for Ambassador and other senior executives in Embassy's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Nepal
Certificate III - Aged And Community Care
Canberra
BBA -
Tribhuvan University
Kathmandu, NepalSkills
- Customer Service
- Professional Communication
- Verbal Communication
- Time Management
- Computer Skills
- Data Management
- Prioritization
- Microsoft Outlook
- Office Management
- Scheduling and calendar management
Referees
Geraldine Kelly
Health Centre Coordinator
geraldine.kelly@act.gov.au
0417481510
Suzana Brkic
Health Centre Coordinator
suzana.brkic@act.gov.au
0431838696
Timeline
Administrative Officer/ Customer Service Officer
Belconnen Community Health Centre
2017.11 - Current
Administrative Assistant/Front Desk Receptionist
Nepal Embassy
2014.05 - 2017.02
High School Diploma -
Nepal
Certificate III - Aged And Community Care
Canberra
BBA -
Tribhuvan University
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