AASTHA KOIRALA
Melbourne
Summary
Data Analytics graduate with a strong focus on performance enhancement through data-driven insights. Demonstrates adaptability and quick learning abilities in dynamic environments. Proficient in acquiring and applying new knowledge effectively to drive corporate success. Committed to continuous learning and navigating change successfully.
Overview
8
8
years of professional experience
Work History
Technical Support Analyst
Identity Digital Pty Ltd
06.2022 - Current
- Utilized Salesforce and Jira ticketing systems for efficient task management.
- Extracted data from warehouses using BigQuery and other internal tools to support domain activities.
- Collaborated with auDA regulator on .au launch, server holds, and policy suspension.
- Managed internal and external documentation for researchers and customers.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved customer issues by developing expertise in relevant TLD areas.
- Enhanced organizational knowledge base through Kipwise and internal resources.
Onsite Desktop Support Engineer
NBNCO
01.2022 - 06.2022
- Handled incident management and task resolution on ServiceNow platform, ensuring timely responses.
- Provided technical assistance for computer systems, hardware, and software to clients and end users.
- Executed diagnostic programs to identify issues, determining effective solutions promptly.
- Configured Android and Apple mobile devices alongside setup of Mac devices.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Participated in IT projects, contributing to the successful rollout of technology initiatives.
Junior Android Developer
Smart tech Pvt. Ltd
Kathmandu, Nepal
06.2017 - 01.2018
- Developed client-based applications to meet user needs and enhance functionality.
- Collaborated with external data sources and APIs for seamless integration.
- Designed Android user interfaces for improved user experience.
- Resolved technical issues related to software system design and maintenance.
- Evaluated bugs and implemented fixes to ensure system reliability.
Intern
Upveda Technology Pvt. Ltd
Kathmandu, Nepal
01.2017 - 05.2017
- Assisted mentor with Disaster Risk Reduction Portal Android application development.
- Conducted research and compiled data for project analysis and informed decision-making.
- Updated spreadsheets and produced reports to ensure timely project status communication.
- Prepared project presentations to support senior staff in stakeholder engagements.
Education
Master of Data Analytics -
Deakin University
AustraliaBSc. Computer Science - Information Technology
Tribhuvan University
NepalSkills
- Active Directory administration
- Hardware and software troubleshooting
- Database management: MySQL and SQLPlus
- Web design: HTML, CSS, JavaScript
- Programming languages: Java, Android, Python, R
- Analytical and troubleshooting skills
- Communication and organizational skills
- Adaptability to technological advancements
References
References available upon request.
Timeline
Technical Support Analyst
Identity Digital Pty Ltd
06.2022 - Current
Onsite Desktop Support Engineer
NBNCO
01.2022 - 06.2022
Junior Android Developer
Smart tech Pvt. Ltd
06.2017 - 01.2018
Intern
Upveda Technology Pvt. Ltd
01.2017 - 05.2017
Master of Data Analytics -
Deakin University
BSc. Computer Science - Information Technology
Tribhuvan University
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