Aatikah Sheikh
Coombabah
Summary
Dynamic professional with a proven track record at GLink, excelling in stakeholder engagement and digital marketing. Recognized for enhancing customer satisfaction through effective conflict resolution and training initiatives. Proficient in Excel, I thrive in high-pressure environments, consistently delivering results and fostering team collaboration to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Liaison Officer
GLink
10.2024 - Current
- Collaborated with colleagues to develop strategies for engaging potential customers and increasing brand awareness through effective communication techniques.
- Coordinated with various departments to ensure successful communication between the organization and external stakeholders.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Operated communication systems between officers stationed throughout the facility.
- Reported safety hazards for remediation response.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Oversaw customer support, box office teams and lost-and-found and information booths, training teams to deliver memorable and exceptional patron services.
- Assisted customers with ticketing enquiries and provided information on fares, schedules, routes, and other services.
- Provided assistance to passengers with special needs such as wheelchairs or strollers.
Account Manager
Safe Finance
09.2024 - 03.2025
- Utilized problem-solving skills when dealing with difficult customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts with clients to maximize revenue potential.
- Provided training and guidance to new Account Managers.
- Documented all debtor interactions accurately for compliance and follow-up.
- Provided timely feedback on collection efforts through daily reporting systems.
- Consistently met departmental goals for total number of successful recoveries per month.
- Researched and verified customer information to ensure accurate contact details.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Promptly escalated unresolved disputes or complex cases requiring additional research or attention.
- Maintained detailed records of all collection activities and account statuses.
- Analyzed financial accounts to determine the best course of action for debt collection.
- Coordinated with legal departments for accounts requiring further action.
- Participated in team meetings designed to discuss solutions for difficult cases or improve overall workflow processes.
- Contacted customers with delinquent accounts to solicit payment.
- Reviewed credit reports and bankruptcy filings to identify potential risks associated with debt recovery efforts.
- Identified legal options available for recovering past due debts when necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Digital Marketing
Localsearch
01.2024 - 09.2024
- Maintained high-quality client communication via inbound and outbound calls, ensuring satisfaction.
- Ensure timely resolution of client queries through appropriate guidance.
- Addressed concerns while ensuring a positive experience in challenging scenarios.
- Partner with various groups to tackle complicated issues and guarantee customer contentment.
- Cultivated robust client relationships concerning digital marketing products including Localsearch, websites, Google Ads, SEO, and Facebook marketing.
- Facilitated optimal use of the digital product suite through concise customer education.
- Demonstrate deep comprehension of digital marketing campaigns.
- Coordinated with internal teams to develop digital marketing plans.
- Implemented digital marketing tactics including search engine optimization.
- Researched industry trends related to SEO and digital marketing initiatives.
- Ensured compliance with all relevant regulations regarding digital marketing activities.
Schedular
ProbeCX
04.2022 - 01.2024
- Allocated work shifts focused on meeting client expectations while aligning with staff abilities.
- Communicated changes promptly and appropriately to clients and stakeholders.
- Enhanced shift requirement descriptions to improve staff allocation.
- Establish and cultivate strong working relationships with clients, staff, and stakeholders, ensuring a collaborative and supportive environment
- Fostered effective collaboration and ensured continuous information flow with CCH Coordinators and Managers.
- Routinely attended meetings with clients and operations to discuss projections based on staff availability.
- Ensured comprehensive coverage by applying roster management skills to additional areas.
- Reserved and managed meeting room availability.
- Maintained positive working relationship with fellow staff and management.
Administration analyst Officer
PROBEcX
01.2022 - 01.2024
- Advising the operational management team on the availability of training and development resources while embodying our organizational culture
- Meticulously updating monitors and intranet platforms with pertinent information
- Facilitated regular discussions with agents to optimize rosters and efficiently managed leave and annual requests across diverse systems
- Produced comprehensive reports outlining staffing criteria, projections, and actionable improvement strategies
- Maintained effective communication with client stakeholders, ensuring consistent updates on crucial statistical information
- Demonstrated advanced computer skills, particularly in MS Excel, and adeptly handled multitasking responsibilities
- Implemented and monitored coordinated service delivery for enhanced operational efficiency
- Proficiently managed payroll processes, promptly identifying and resolving issues, including support for back pay calculations
- Provided valuable insights through reports on staffing trends and improvement strategies
CUSTOMER SOLUTIONS SPECIALIST
PROBEcX
12.2021 - 01.2024
- Adept at effective and timely communication with customers, ensuring a professional and positive interaction experience
- Possessing extensive experience and knowledge in working with computers, including the utilization of various software and applications to streamline tasks and enhance efficiency
- Demonstrating a strong understanding of the company's operations, policies, and procedures, contributing to the achievement of Average Handling Time (AHT) targets
- This comprehensive knowledge base enables informed decision-making and efficient problem-solving within the company's framework
Education
DIPLOMA OF BUSINESS -
PRESTIGE SERVICE TRAINING
Southport, QLD09.2021
CERTIFICATE II - SAMPLING AND MEASUREMENT
LEICHHARDT EDUCATION AND TRAINING PTY LTD
Southport, QLD08.2019
Skills
- Stakeholder engagement
- Customer relationship management
- Conflict resolution
- Shift scheduling
- Digital marketing
- Training and development
- Conflict mediation
- Team collaboration
- Proficient in Word, Excel
- Verbal and written communication
- High-pressure environments
- Policies and procedures implementation
- Resource allocation
- Audit reporting
References
References available upon request.
Timeline
Liaison Officer
GLink
10.2024 - Current
Account Manager
Safe Finance
09.2024 - 03.2025
Digital Marketing
Localsearch
01.2024 - 09.2024
Schedular
ProbeCX
04.2022 - 01.2024
Administration analyst Officer
PROBEcX
01.2022 - 01.2024
CUSTOMER SOLUTIONS SPECIALIST
PROBEcX
12.2021 - 01.2024
DIPLOMA OF BUSINESS -
PRESTIGE SERVICE TRAINING
CERTIFICATE II - SAMPLING AND MEASUREMENT
LEICHHARDT EDUCATION AND TRAINING PTY LTD
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