Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

Aatish Malhotra

Melbourne,Australia

Summary

Visionary and results-driven Program Leader with over a decade of experience steering large-scale digital transformation and business improvement initiatives across government and enterprise sectors. Proven ability to align technology with strategic goals, enhance operational efficiency, and foster stakeholder collaboration. Known for leading multimillion-dollar programs that modernize systems, streamline processes, and deliver measurable value—such as $1M in annual benefits through process optimization and $60M in revenue growth via strategic tenders. A Creator-Innovator by profile, combining analytical depth with creative problem-solving to drive innovation, influence change, and build high-performing teams. Seeking senior leadership opportunities where strategic foresight, governance expertise, and a passion for continuous improvement can shape impactful outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Business Analyst/Acting Program Manager

Hume City Council
06.2023 - Current
  • Led service design and strategic delivery for Hume City Council’s $36M Digital Transformation Program (TechOne OneCouncil), modernizing enterprise systems, and enhancing service delivery across departments.
  • Collaborated with Big 4 consulting partners (including KPMG) and TechOne to evaluate solution architectures, ensuring alignment with council objectives, feasibility, and long-term sustainability.
  • Facilitated cross-departmental workshops to gather and prioritize over 3,000 business requirements across 11 TechOne modules, driving enterprise-wide modernization and process standardization.
  • Directed end-to-end program delivery across all phases of the Software Development Life Cycle (SDLC), from business analysis and solution design to implementation, and transition to BAU.
  • Developed and executed resource planning strategies, optimizing internal team capacity, and vendor engagement to support concurrent workstreams, and ensure timely delivery.
  • Identified and mitigated risks, issues, and dependencies, providing strategic escalation and resolution pathways to senior leadership and governance boards.
  • Designed and implemented a RACI Matrix framework to streamline stakeholder engagement and accountability, enabling the successful launch of a Contractor Portal with a 25% productivity uplift.
  • Established a Continuous Improvement Register and Hyper Care framework to embed post-go-live optimization and ensure sustained value realization.
  • Partnered with Change Management teams to lead organizational change initiatives, driving adoption of new systems and processes across diverse stakeholder groups.
  • Oversaw financial governance and reporting for the Project Control Board and Councilors, delivering transparent insights into program performance, budget utilization, and forecast accuracy.

Coordinator Digital and Performance

Hume City Council
06.2023 - 06.2024
  • Orchestrated the management of a key service contract, strengthening change management protocols, refining case management processes, and deploying new system functionalities to drive continuous service improvement and operational efficiency.
  • Led the successful transition of the telephone system (BeCloud) to a more advanced platform (Telstra Genesys), enhancing service delivery for the busiest Local Government contact centre in Victoria.
  • Directed User Acceptance Testing (UAT) and Functional Testing, ensuring system functionalities and user requirements were validated to deliver high-quality, user-centric solutions.
  • Increased user engagement by 15% by optimizing digital pathways and enhancing the user experience, resulting in improved customer satisfaction and operational outcomes.
  • Achieved a 20% reduction in processing time by redesigning key business processes using Six Sigma methodologies, driving greater efficiency and service excellence.
  • Built and led high-performing analyst teams, fostering a culture of continuous improvement, mentoring, and developing talent to support organizational capability and drive performance optimization.
  • Enhanced CRM database management, increasing customer engagement and satisfaction by 50%, through strategic improvements and system optimizations.
  • Improved data accuracy by 70% through the implementation of advanced analytics tools within CRM systems, ensuring more reliable and actionable insights for decision-making.
  • Coordinated incident management for two system outages and one third-party cybersecurity incident, acting as the primary liaison between the business and vendors, managing incident resolution and conducting executive-level risk management exercises.

Continuous Improvement Coordinator

Wyndham City Council
08.2022 - 06.2023
  • Led and managed 50+ process improvement projects annually, driving initiatives that resulted in $1M in total benefits, aligning with organizational goals and significantly improving operational efficiency and service delivery.
  • Facilitated workshops and process mapping sessions with key departmental leaders, identifying bottlenecks and implementing improvements that reduced service processing time by 15%.
  • Introduced data-driven decision-making by integrating business intelligence tools into the reporting processes for key departments, improving forecasting accuracy and resource allocation, which led to a 10% reduction in operational costs.
  • Boosted customer satisfaction scores by 15% by leveraging AI analysis to revamp CRM systems, creating personalized customer experiences and optimizing service delivery.
  • Established and led the Continuous Improvement Team within the Business Improvement department at Wyndham, cultivating a culture of process optimization and driving operational excellence across the organization.
  • Designed and conducted over 40 system training sessions, creating customized materials to elevate the skills and confidence of key users and system administrators, empowering staff with the tools for success.

Business Performance Analyst

Wyndham City Council
10.2018 - 08.2022
  • Prepared annual budget of 200M for directors' endorsement.
  • Supervised 20+ cross-functional team in program management, coordinating efforts for three major system integrations.
  • Reviewed and documented 190+ business processes, including conducting gap analysis, as part of the ERP readiness program to ensure seamless system integration and operational efficiency.
  • Achieved 15% cost savings by re-engineering business processes and streamlining ERP systems using Six Sigma methodology, resulting in annual operational cost savings of approximately $200k.
  • Reduced operational costs by $200k annually by enhancing process efficiencies using Six Sigma methodologies.
  • Served as Subject-Matter Expert, representing 300+ employees from the City of Operations while managing a 25-member cross-functional team for a $50M Oracle ERP implementation.
  • Led and developed 50+ business-critical reports, supporting Asset Management, Finance, Procurement, Regulatory, and Customer Service functions to enhance data-driven decision-making across the organization.
  • Enhanced reporting accuracy by 30% by automating data analytics processes using Python and SQL.
  • Boosted company-wide data accessibility by 20% by integrating TechOne and SQL data management studio with PowerBI.
  • Reduced operational costs by 15% by automating key workflows and introducing process controls for Fleet department.
  • Handled migration of 100,000+ data entries using Oracle ERP.

Business Analyst

Prixcar Services
10.2015 - 09.2018
  • Conducted transport cost and price modeling for successful tenders (BMW, IVECO, FIAT, NISSAN, JAGUAR), securing new business and retaining contracts, contributing to ~$60M of annual revenue.
  • Developed and maintained rate calculators, supporting internal customer rate queries, improving turnaround time and customer satisfaction by 25%.
  • Led the migration of reporting from a legacy system to a structured data system, enhancing reporting efficiency by 50%.
  • Designed CRM reports identifying sales leads and growth opportunities, aligning with a 3-year business strategy for sustainable growth.
  • Assisted branches and account managers with rate queries, adjustments, and ad hoc reporting on sales and dealer volumes, driving operational improvements.
  • Maintained customer and subcontractor rate cards, conducted audits, and ensured compliance with pricing structures.
  • Extracted, analyzed, and reported performance data, providing insights for budget preparation and supporting decision-making processes.
  • Developed standardized pricing models for internal stakeholders, enabling a self-service model that reduced turnaround time by 50%.

Forecasting Manager

Cash Services Australia
06.2014 - 09.2015
  • Developed a cash inventory model for a new client, enabling $3M in savings within the first year.
  • Served as the primary consultant for nationwide forecasting strategies for special events, including Christmas and Easter.
  • Led the analysis and presentation of 36 cost-saving initiatives, resulting in $15M in savings over five years for a client.
  • Improved productivity by 40% in a business unit through process improvements, reducing FTE costs.
  • Managed the onboarding of the company's first international client, overseeing the implementation of performance dashboards for leadership.
  • Proposed alternative business models that enabled banks to reduce costs by $9M over a five-year period.
  • Identified inaccuracies in ATM software coding, leading to an annual cost saving of $0.5M through the implementation of a staged solution.
  • Optimized cash flow management process resulting in $1million of annual savings.
  • Coordinated financial forecasting for 1500+ branches nationwide, managing efforts of a 25-person team.

Education

Project Management -

Swinburne University
Melbourne, AU
01-2021

Business Management And Strategy

CPA
Melbourne
01-2011

Bachelor of Commerce (B. Com) - Accounting and Marketing

Deakin University
Melbourne, AU
01-2008

Skills

  • Digital transformation and ERP solutions
  • System integrations and data migration
  • Project and program management
  • Governance and vendor management
  • Business analysis and stakeholder engagement
  • Data analytics and reporting
  • AI-driven technologies and machine learning
  • Automation tools and process improvement
  • Collaboration and productivity tools

Certification

  • Six Sigma Academy
  • CPA
  • ArcGIS Pro
  • Leading Psychological Safety - ICML (Wyndham City Council)
  • Artificial Intelligence - Stanford University
  • Generative AI Practitioner
  • AI Advance Analytics Designer
  • AI Core Designer Certification
  • Marketing Leads - Udemy
  • Bullying and Harassment for Manager - Wyndham City Council

Awards

  • Winner 2014 - Melbourne University Accelerator Start Up
  • Multiple Employee Awards - Wyndham City Council, Cash Services, Prixcar Services

Timeline

Lead Business Analyst/Acting Program Manager

Hume City Council
06.2023 - Current

Coordinator Digital and Performance

Hume City Council
06.2023 - 06.2024

Continuous Improvement Coordinator

Wyndham City Council
08.2022 - 06.2023

Business Performance Analyst

Wyndham City Council
10.2018 - 08.2022

Business Analyst

Prixcar Services
10.2015 - 09.2018

Forecasting Manager

Cash Services Australia
06.2014 - 09.2015

Project Management -

Swinburne University

Business Management And Strategy

CPA

Bachelor of Commerce (B. Com) - Accounting and Marketing

Deakin University

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