Mikayla Furlan
Summary
Motivated and detail-oriented individual with strong verbal communication skills and a genuine interest in behavioural psychology and social work, which supports effective team collaboration and customer engagement. Known for applying critical thinking to solve problems efficiently while expertly managing prioritisation and scheduling in dynamic environments. Brings a thoughtful, people-focused approach to every task, contributing to both team success and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Box Hill TAFE, Little Nonna, Undercover Roasters
10.2022 - 10.2024
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
- Promoted a positive work environment through clear communication and teamwork among staff members.
Beauty Therapist
Ella Bache
01.2022 - 07.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Education
Bachelor of Social Science (Psychology) -
RMIT University
Melbourne, VIC01-2027
Diploma -
Elly Lukas Collage
Melbourne, VIC01-2021
VCAL -
Box Hill Senior Secondary Collage
Box Hill, VIC01-2020
Skills
- Effective team collaboration
- Customer engagement
- Strong verbal communication
- Prioritisation and scheduling
- Detail-oriented approach
- Critical thinking abilities
Certification
- Diploma of Beauty Therapy, Elly Lukas (2021)
- Cert III, Design and Apply Makeup, Box Hill TAFE (2018)
- Cert II, Salon Assistant, Box Hill TAFE (2019-2020)
Timeline
Hospitality Worker
Box Hill TAFE, Little Nonna, Undercover Roasters
10.2022 - 10.2024
Beauty Therapist
Ella Bache
01.2022 - 07.2022
Bachelor of Social Science (Psychology) -
RMIT University
Diploma -
Elly Lukas Collage
VCAL -
Box Hill Senior Secondary Collage
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