Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
References
Languages
Timeline
Generic
Aavash Karki
Open To Work

Aavash Karki

Strathfield,AU

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

IT TechnicianIT Support SpecialistIT Support EngineerDesktop Support EngineerIT Help Desk Technician

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Sydney, NSWNewcastle, NSWBrisbane, QLD
Open to relocation: Yes

Salary Range

$65000/yr - $200000/yr

Important To Me

Career advancementCompany CulturePersonal development programsWork-life balance

Summary

IT Support Specialist with over 4 years of experience in resolving hardware, software, and network issues in dynamic environments. Proficient in Microsoft 365 and system administration, with a strong focus on structured troubleshooting. Recognized for effective communication and user-centric support, translating complex technical problems into straightforward solutions.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Store Manager - Operations & Systems Support

Ozeki
Chatswood, AU
01.2023 - Current
  • First point of contact for system, device, and operational IT issues
  • Hands-on desktop support for Windows/macOS devices, POS systems, printers, and scanners
  • Initial troubleshooting of hardware, software, and connectivity issues
  • Support user onboarding and IT inductions for new staff
  • Maintain asset registers, fault logs, and device records
  • Liaise with vendors and service providers for repairs and replacements
  • Balance IT support duties with customer service in a high-pressure environment

Store Manager - Systems & POS Support

Ozeki Bowl
Macquarie University, AU
03.2022 - 12.2024
  • Frontline IT and POS support for staff and supervisors
  • Assisted users with system access, usage issues, and best practices
  • Maintained IT hardware inventory and tracked equipment allocation
  • Resolved operational and technical issues while maintaining high customer satisfaction
  • Demonstrated strong judgement, communication, and task prioritisation

Education

Professional Year Program -

Performance Education
Wynard, NSW
01.2026

Bachelor of Information Technology -

Gateway Business College
Burwood, NSW
01.2024

Skills

  • IT technical support
  • Multitasking and organization
  • Desktop support
  • Hardware and peripheral troubleshooting
  • Windows 10 and 11 support
  • MacOS support
  • Microsoft 365 administration
  • End-user assistance
  • In-person and remote support
  • Incident management
  • Ticketing systems
  • Escalation procedures
  • Jira and ServiceNow proficiency
  • Asset management
  • Inventory control
  • Network troubleshooting
  • LAN and WAN connectivity
  • TCP/IP protocols
  • DNS and DHCP configuration
  • Endpoint security strategies
  • Antivirus management

Websites

Certification

  • CompTIA A+ (Core IT Support Skills), LinkedIn Learning
  • Microsoft 365 Fundamentals (MS-900), LinkedIn Learning
  • Cybersecurity Foundations, LinkedIn Learning
  • Cloud Concepts: Planning an Application Migration Strategy, LinkedIn Learning

Projects

Capstone Project - Securing Communication Using One-Time Passwords (OTP), Present, Designed and implemented a secure communication solution using OTP authentication. Applied networking and information security principles to protect data transmission. Used Python, encryption concepts, and networking fundamentals. Developed practical skills in system security, troubleshooting, and endpoint protection.

References

Available upon request.

Languages

English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional

Timeline

Store Manager - Operations & Systems Support

Ozeki
01.2023 - Current

Store Manager - Systems & POS Support

Ozeki Bowl
03.2022 - 12.2024

Professional Year Program -

Performance Education

Bachelor of Information Technology -

Gateway Business College

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Aavash Karki