Aaveen Autar
Hamilton,QLD
Summary
With a proven track record at AXIS Computing Pty Ltd, I enhanced workflow efficiency and reduced downtime through expert server management and technical training. Skilled in network administration and fostering cross-functional collaboration, my approach significantly boosts productivity and system reliability. Certified in Cisco CCNA, I excel in both hardware troubleshooting and user support.
Positive, upbeat, and adaptable professional, combining strong grasp of IT fundamentals with essential skills in network configuration and system troubleshooting. Holds solid understanding of network protocols and security best practices, with hands-on experience in server maintenance and software updates. Committed to leveraging technical skills and proactive problem-solving to optimize system performance and ensure seamless operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Administrator
AXIS Computing Pty Ltd
04.2022 - Current
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
Technical Support Engineer
Westpac Banking Corporation
11.2018 - 12.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Network Engineer
Sprint Networks Australia
08.2017 - 04.2018
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
ICT Support Engineer
Datec Fiji Limited
03.2016 - 08.2017
- Resolved technical issues to enhance system reliability and customer satisfaction.
- Provided technical support for maintaining client productivity.
- Improved system performance by troubleshooting network problems.
- Assisted customers with resolving software issues, leading to increased user satisfaction.
Education
Certification - IT
Microsoft
03-2016
Certification - Network Security
FORTINET
03-2016
Certification - Wireless Administrator
UBIQUITY
03-2016
Certification - Various
Lenovo
03-2016
Certification - Network
CISCO
12-2015
Skills
- Hardware troubleshooting
- System security
- Remote support
- Virtualization technologies
- Network administration
- Software installation
- Database administration
- Backup solutions
- Help desk management
- Data management
- Network monitoring
- System updates
- User training
- VPN configurations
- Cisco CCNA certification
Certification
- Cisco Certified Network Associate (CCNA)
- First Aid Certification
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- Fortinet NSE 4 – Network Security Professional – Fortinet, Inc.
Timeline
IT Administrator
AXIS Computing Pty Ltd
04.2022 - Current
Technical Support Engineer
Westpac Banking Corporation
11.2018 - 12.2021
Network Engineer
Sprint Networks Australia
08.2017 - 04.2018
ICT Support Engineer
Datec Fiji Limited
03.2016 - 08.2017
Certification - IT
Microsoft
Certification - Network Security
FORTINET
Certification - Wireless Administrator
UBIQUITY
Certification - Various
Lenovo
Certification - Network
CISCO
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