Aayan Rai
Darwin City,NT
Summary
Sports enthusiast with customer service experience in team environments. Skilled in Microsoft Office and adept at multitasking and communication. Effectively resolves customer inquiries and complaints while maintaining service standards and building positive relationships in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Front of the House
Soul Origin
Darwin City, NT
04.2023 - Current
- Promoted menu items and daily specials to 40+ customers per shift by explaining options and recommending complementary items, enhancing customer experience and increasing add-on purchases.
- Served 100+ customers in a fast-paced takeaway environment by preparing food displays, greeting customers, assisting with menu selections, and accurately assembling and processing orders.
- Handled 10+daily customer inquiries via phone by providing accurate information, processing orders accurately and in a timely manner, and maintaining high food safety and service standards
- Resolved customer complaints by actively listening, clarifying concerns, and providing prompt solutions or replacements, fostering positive relationships and service satisfaction.
- Coordinated with kitchen staff to request timely refills and maintain product availability, supporting efficient service in a high-volume takeaway environment
- Collaborated with a team of 7 in front-of-house and back-of-house roles in a multicultural environment, ensuring seamless service and effective communication.
- Quickly learned and adapted to new technologies, menu items, and promotions to maintain accurate product knowledge and efficient service.
- Completed required training for new items and promotional campaigns, ensuring accurate communications and consistent service standards
Education
Bachelor of Information Technology -
Charles Darwin University
Darwin, NT11-2025
Skills
- Customer service
- Communication skills
- Written & Verbal communication
- Time management
- Task organization
- Multitasking Abilities
- Technology adaptation
- MS office
- Accountability & Reliability
- Team collaboration
- Data entry
Affiliations
Knowledge of betting exchange concepts, including back and lay betting, matched and unmatched bets, and liquidity in markets.
Reference
Naga Venkata Krishnamohan Gade
Senior Customer Support Associate
Betfair Australia, Darwin, NT
Email: krishnamohangade007@gmail.com
Timeline
Front of the House
Soul Origin
04.2023 - Current
Bachelor of Information Technology -
Charles Darwin University