AAYUSH MAHARAJ

• Ensure high-level client satisfaction and drive performance to achieve key metrics.

• Prioritise Client Relationship Management
• Address and resolve client queries effectively and efficiently.
• Mitigate fraud and anti-money laundering risks through proactive measures.
• Respond promptly to client emails and proactively follow up on inquiries.
• Handle a wide range of client queries, including financial transactions, general investing, and account management.
• Work collaboratively within the team to enhance departmental metrics and achieve overarching objectives (OKRs).

• Consistently demonstrated a commitment to delivering exemplary customer service, adeptly resolving issues, handling refunds, and facilitating interdepartmental collaboration.
• Overseeing the service department by caretaking the department with colleagues for a 4 week period, during the absence of my manager. Key aspects during this tenure included diligently meeting key performance indicators such as stock loss, 5-star service, productivity reports and rostering requirements.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Assisting in acquiring sales for the company, invoicing and supervising worksites whilst conducting work revolving around facilities maintenance of large enterprises.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Trained and mentored new sales representatives.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.