Aayush Shrestha
Goodwood,Tasmania
Summary
A dedicated, motivated, and conscientious individual with a strong work ethic and a willingness to take on new challenges.
I’m currently seeking opportunities in a larger, forward-thinking industry where I can apply my skills, grow professionally, and contribute meaningfully to a shared vision.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woolworths
Claremont, TAS
03.2020 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
IT Tutor
Upwork (Independent)
Online
06.2021 - 08.2024
- Delivered academic support to students in programming, providing study aids and guidance to enhance understanding of course material.
- Conducted tutoring workshops and academic support sessions for individuals and small groups.
- Provided assistance with IT-related assessments, helping students meet requirements and improve performance.
Education
Bachelors in IT (Current) -
University of Tasmania
Hobart, TASDiploma - IT Network Security
Australia Institute of Business And Technology
Mount Gravatt, QLDSkills
- Computer proficiency: Microsoft Excel, Word, PowerPoint, Outlook
- Technical skills: basic coding (Python, HTML, CSS), web development, networking, remote configuration
- Data and reporting: accurate reporting, data entry, analysis, and calculations
- Soft skills: team management, leadership, mentoring, effective communication, problem-solving
- Customer service: conflict resolution, handling inquiries, in-person and phone support
- Organizational skills: time management, multitasking, attention to detail
- Analytical thinking: strategic planning, decision making, critical thinking
- Creative skills: presentation design, content creation
Affiliations
- Long-distance running (Marathons- lots of medals)
- Football (soccer) enthusiast
- Chess – play & analysis.
- Guitar – recreational & creative expression
- Staying informed on global current affairs and world news
- Interest in evolution, history, and the cosmos
References
- Cam Jenkinson
Store Manager, Woolworths Claremont
Claremont, TAS
Phone: (03) 6227 4836 (store) - Darshana Shrestha
Current Employee, MyState Bank (Personal Reference)
Mobile: 0466 043 980
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Timeline
IT Tutor
Upwork (Independent)
06.2021 - 08.2024
Customer Service Representative
Woolworths
03.2020 - Current
Bachelors in IT (Current) -
University of Tasmania
Diploma - IT Network Security
Australia Institute of Business And Technology
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