- Playing Sports
- Hiking
- Surfing
- Running
Aayush Thapa
Osborne park ,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Offering solid foundation in IT principles, ready to learn and grow in dynamic support environment. Brings keen understanding of troubleshooting techniques and customer service excellence. Ready to use and develop problem-solving and technical skills in IT help desk roles.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Representative & Café Attendant
BP Australia
04.2023 - Current
- Performed customer sales and service transactions efficiently, ensuring a positive experience for all customers
- Managed high-value transactions, including cash, cheques, credit cards, and EFTPOS, with accuracy and integrity
- Conducted stocktaking and administrative duties, supporting operational efficiency
- Assisted customers with product selections, mail lodgments, and postal services, promoting Australia Post products through effective upselling and cross-selling
- Maintained a safe and welcoming retail environment by adhering to operational safety and compliance protocols
Cook (Tradesperson) Grade 3
Redcape hospitality (Leumeah Hotel)
03.2022 - Current
- Provided excellent customer service, contributing to a high standard of hospitality and guest satisfaction
- Managed inventory, conducted record maintenance, and performed administrative duties to support smooth kitchen operations
- Collaborated with team members to improve service delivery and maintain a positive work environment
- Prepared and cooked a variety of dishes, including handcrafted pizzas, ensuring high-quality food standards
Front House Customer Server
Mirabel Resort Hotel Pty Ltd.
01.2021 - 12.2021
- Company Overview: Nepal
- Delivered high-quality customer service during sales transactions, consistently meeting and exceeding customer expectations
- Promoted products and services through effective communication and relationship-building techniques
- Supported the team with administrative tasks, ensuring accurate record-keeping and inventory management
- Nepal
Education
Bachelor of Information Technology - Information Technology
King's Own Institute
Sydney, NSW 04.2001 -
Skills
Customer service
undefinedInterests
Timeline
Customer Service Representative & Café Attendant
BP Australia
04.2023 - Current
Cook (Tradesperson) Grade 3
Redcape hospitality (Leumeah Hotel)
03.2022 - Current
Front House Customer Server
Mirabel Resort Hotel Pty Ltd.
01.2021 - 12.2021
Bachelor of Information Technology - Information Technology
King's Own Institute
04.2001 -
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