Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
5
5
years of professional experience
Work History
OSHC Assistant
Camp Australia
04.2019 - 04.2022
Assist in the operation of a safe, fun, and effective OSHC service for all children in attendance
Ensure all children are directly supervised and always
Under the guidance of the service Coordinator provide safe, fun and effective care to children in
line with Camp Australia and National Quality Framework principles
Adhere to the current child-to-staff ratios as per NQF requirements
Actively engage with the school and parent groups to promote Camp Australia services
Utilise behaviour management techniques in line with Camp Australia and NQF principles
Respond to incidents within the service promptly and within Camp Australia and NQF guidelines
Service Coordinator
Blue Cove
05.2022 - 01.2024
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Senior Youth Worker
Key Assets
01.2024 - Current
Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Provided key emotional support to special needs youth.