Aayushi
Warnbro
Summary
Dynamic Service Delivery Manager with a proven track record in case documentation and relationship building. Expert in managing high-volume caseloads, fostering team collaboration, and enhancing client outcomes through data-driven strategies. Recognized for reducing staff turnover and empowering clients with self-advocacy skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Delivery Manager-NDIS
Midway Community Care
09.2024 - Current
- Communicated with clients during claims process, providing timely updates and addressing inquiries.
- Maintained comprehensive client records to enhance accessibility for case management needs.
- Coached clients on self-advocacy skills to empower informed decision-making regarding care.
- Regularly evaluated client progress and adjusted case management plans for optimal outcomes.
- Engaged in professional development courses to remain informed of industry trends in disability case management.
- Organized team-building activities to foster collaboration and boost job satisfaction among staff.
- Reduced staff turnover by cultivating a positive work environment and offering constructive feedback.
- Conducted regular staff meetings to update team, address concerns, and promote open communication.
Specialist Support Coordinator-NDIS
Key Assets
11.2023 - 09.2024
- Managed high-volume caseloads, ensuring timely task completion and effective client communication.
- Conducted thorough assessments to identify client needs and develop targeted support interventions.
- Served as client advocate within community, collaborating with external partners to enhance resource access.
- Maintained detailed documentation of client interactions and progress towards established goals.
- Ensured compliance with regulatory guidelines by monitoring case documentation and maintaining accurate records.
- Implemented data-driven case management approaches by tracking key performance indicators to drive improvements.
- Collaborated with interdisciplinary teams to deliver comprehensive support services, enhancing client outcomes.
- Coordinated meetings and events for both internal and external stakeholders.
Senior NDIS and Youth Services Coordinator
Blue Cove Group
11.2022 - 11.2023
- Provided guidance on case management issues involving individual youth participants when necessary.
- Maintained consistent documentation of program activities, case management notes and reports.
- Facilitated communication between staff members, parents, volunteers, and community partners to ensure smooth program operation.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Community Worker
Perth Disability Services
11.2020 - 10.2022
- Cultivated strong client relationships through empathetic listening, fostering trust and loyalty.
- Developed culturally sensitive programming to enhance inclusivity within diverse communities.
- Organized workshops and events to increase community engagement on relevant local issues.
- Evaluated program effectiveness through data analysis, driving continuous service improvements.
- Managed budgets effectively, maximizing fund utilization across all programs.
Education
Bachelor of Community Services - Family And Community Services
Acknowledge Education
Perth, WA06-2024
Diploma of Community Services - Family And Community Services
Acknowledge Education
Perth, WA12-2022
Skills
- Case documentation
- Client needs assessments
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management Collaboration
- Attention to Detail
- Team Collaboration
- Staff Management
- Advanced Communication
- Relationship Building
Certification
- First Aid and CPR
- NDIS Orientation Module
- NDIS Screening Check
- Working With Children Check
- TCI Trained
- Mental Health First Aid
- Medication Competent
- Police Check
- C-Class Drivers License
Membership
Member of the Australian Community Work Australia
Member No. AAYU22222
Member Type: Full Registered Member
Timeline
Service Delivery Manager-NDIS
Midway Community Care
09.2024 - Current
Specialist Support Coordinator-NDIS
Key Assets
11.2023 - 09.2024
Senior NDIS and Youth Services Coordinator
Blue Cove Group
11.2022 - 11.2023
Community Worker
Perth Disability Services
11.2020 - 10.2022
Bachelor of Community Services - Family And Community Services
Acknowledge Education
Diploma of Community Services - Family And Community Services
Acknowledge Education
Similar Profiles
Chloe NagleChloe Nagle
Disability Support Worker at Midway Community CareDisability Support Worker at Midway Community Care
Heather DickHeather Dick
Disability Support Worker at Midway Community CareDisability Support Worker at Midway Community Care
Nashlie RathsmannNashlie Rathsmann
Support Worker at Christian Care Disability ServicesSupport Worker at Christian Care Disability Services