Aayush Singh Auji
Strathfield,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Officework
06.2023 - 02.2024
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sales Assistant
Kmart
04.2022 - 06.2023
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed transactions accurately while maintaining a high level of customer service.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor's in Enterprise Management System - Business Administration And Management
Australian Institute of Business Intelligence
Central 03.2025
Diploma in Business - Business
Australian College of Business Intelligence
Central, Sydney 03.2023
Skills
- Retail store support
- Oracle EnterpriseOne
- Customer Service
- Team Development
- Complaint resolution
- Product Recommendations
- Filing
- Store maintenance
Timeline
Customer Service Representative
Officework
06.2023 - 02.2024
Sales Assistant
Kmart
04.2022 - 06.2023
Bachelor's in Enterprise Management System - Business Administration And Management
Australian Institute of Business Intelligence
Diploma in Business - Business
Australian College of Business Intelligence
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