Antonio Borracci
St Leonards,NSW
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Forward-thinking team player skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Venue All-Rounder
Ace Hotel
2024.04 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- All duties and responsibilities in the day to day operations of the floor in the hotel - Bar, Restaurant, Front of House.
Assistant Venue Manager
The Fenwick (Sydney Restaurant Group)
2023.08 - 2024.08
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
Client Relations/Customer Support
Heracomm
2022.10 - 2023.07
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Managed high-volume caseloads while maintaining exceptional attention to detail and accuracy in documentation efforts.
- Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
Council Cleaner
SI.ECO S.p.A.
2018.03 - 2022.09
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Store Manager
Doctor Espresso LTD
2015.03 - 2017.03
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Head Barista
Caffè Riviera
2011.02 - 2015.01
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Promoted additional items with beverages, increasing store sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Airport Baggage Handler
A.D.P.
2009.03 - 2010.12
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Observed safety and privacy procedures in handling passengers' property.
Education
Diploma - Cyber Security
Cyber Revolution
Cyber Revolution04.2025
High School Diploma -
ISTITUTO TECNICO COMMERCIALE GIUSEPPE MOSCATI
07.2021
Skills
- Retail Sales Customer Service
- Sales Expertise
- Credit Card Payment Processing
- Administrative Support
- Stocking and Replenishing
- Shipping and Receiving Understanding
- Money Handling Abilities
- Microsoft Excel
- Inbound and Outbound Calling
- Problem-Solving Ability
- Coordination
- Teamwork and Collaboration
- Problem-Solving
- Ability to work well under pressure, to deadlines
Languages
English
Full Professional
Italian
Native or Bilingual
French
Elementary
Spanish
Limited Working
Timeline
Venue All-Rounder
Ace Hotel
2024.04 - Current
Assistant Venue Manager
The Fenwick (Sydney Restaurant Group)
2023.08 - 2024.08
Client Relations/Customer Support
Heracomm
2022.10 - 2023.07
Council Cleaner
SI.ECO S.p.A.
2018.03 - 2022.09
Store Manager
Doctor Espresso LTD
2015.03 - 2017.03
Head Barista
Caffè Riviera
2011.02 - 2015.01
Airport Baggage Handler
A.D.P.
2009.03 - 2010.12
Diploma - Cyber Security
Cyber Revolution
High School Diploma -
ISTITUTO TECNICO COMMERCIALE GIUSEPPE MOSCATI
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