Abagail Pirie
Bondi,NSW
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building and maintaining customer relationships. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Senior Sales Development Representative
New Relic
11.2021 - Current
- Reviewed customer configuration to identify areas for product improvement and to create better customer experiences.
- Performed and presented maturity analyses
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Hit 150% of my yearly number for FY23.
- Participated in trade shows and other promotional events to build brand awareness and generate leads.
- Developed and maintained relationships with key clients to increase sales and customer retention.
Sales Development Representative
SAP Concur
03.2020 - 11.2021
- Reviewed customer feedback to identify areas for product improvement and to create better customer experiences.
- Met with customers to discuss and ascertain needs, tailor solutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Research Assistant
Cardinal BioResearch
12.2018 - 12.2019
- Collaborated with researchers and scientists to design and execute experiments.
- Developed research protocols and procedures to produce accurate results.
- Utilized advanced analytical software to analyze data sets.
- Set and oversaw quality assurance guidelines for laboratory work.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Cooperated with other technicians to develop and test new protocols.
- Maintained and calibrated various types of lab equipment.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Laboratory Assistant
Sullivan Nicolaides Pathology Laboratory
12.2016 - 12.2019
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Implemented lab procedures to prevent errors and protect staff.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
Rope Access Technician
DellaCorda Specialist Services
12.2012 - 06.2017
- Coordinated maintenance and responded to repair calls for assigned sites.
- Built and installed sites per customer specs and maintained safe work environment daily
- Calibrated and aligned components using scales, gauges and other measuring instruments.
- Kept working areas clean, safe and stocked with appropriate equipment and supplies.
- Drafted detailed technical documentation, reference guides and equipment integration work instructions.
Education
Bachelor of Science - Medical Laboratory Science
Queensland University of Technology
Brisbane, QLD12.2019
Skills
- Effective Customer Communication
- Customer Service and Assistance
- Brand Enhancements
- Strong Business Acumen
- Operational Support
- Customer Support
- Communication Skills
- Customer Retention
Timeline
Senior Sales Development Representative
New Relic
11.2021 - Current
Sales Development Representative
SAP Concur
03.2020 - 11.2021
Research Assistant
Cardinal BioResearch
12.2018 - 12.2019
Laboratory Assistant
Sullivan Nicolaides Pathology Laboratory
12.2016 - 12.2019
Rope Access Technician
DellaCorda Specialist Services
12.2012 - 06.2017
Bachelor of Science - Medical Laboratory Science
Queensland University of Technology
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